Whidbey Telecom · 21 hours ago
Service Operations Specialist
Freeland, WA
Full-time
Onsite
Entry, Mid Level
$25.12/hr - $45.48/hr
2+ years expWhidbey Telecom is a telecommunications company seeking a Service Operations Specialist to ensure seamless support and operation of their primary OSS/BSS system. The role includes maintaining accurate reporting, providing technical support, and enhancing customer satisfaction through effective billing processes and data management.
Telecom & CommunicationsInternet of ThingsInternetTelecommunications
Responsibilities
Prepare and update pivot table reports weekly, monthly, and as needed to ensure the delivery of accurate and timely data insights
Serve as a backup for billing functions, handling the process with precision and adherence to strict deadlines
Provide Tier technical system support to internal users, effectively resolving technical issues while minimizing the need for repetitive instruction
Engage with a diverse group of employees, delivering technical and functional information in an accessible way
Utilize SQL queries and advanced Excel features, such as pivot tables and data filtering, to fulfill various reporting requirements
Maintain and update system management processes, support resolutions, and reporting workflows to promote clarity and knowledge continuity
Qualification
Required
Associate degree in a related field (e.g., Business, Information Systems, or Computer Science) or equivalent technical training is required
Two years of experience in a similar support or reporting role, ideally within a telecom or service industry environment, with demonstrated experience in SQL and Excel data functions
Proficient in SQL for data querying and advanced Excel, including creating pivot tables and formulas
Accurate in billing and reporting tasks, consistently meeting deadlines
Engage effectively with diverse employees and communicate complex information clearly
Skilled in troubleshooting issues and quickly adapting to changes in systems
Committed to keeping up with software updates and actively pursuing self-learning opportunities to stay current with evolving software systems and related technologies
Pre-employment and ongoing drug screens required
Must be eligible to work in the USA
Pass background check
customer transactional data: 5 years (Required)
of SQL query skills?: 1 year (Required)
using VLOOKUP and pivot tables: 1 year (Required)
Preferred
preference for experience in telecom or related industries preferred
Benefits
Health, Dental, Vision, and Life Insurance
Paid Time Off
Paid holidays
Employee Assistance Program
401 (k) -Company matching
WT Employee service discount (if eligible)
On-the-job training
Company
Whidbey Telecom
Whidbey Telecom is a telecommunications company providing high-speed internet, alarms, and voice services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
George Henny
Co-CEO
Recent News
2025-06-02
2024-11-26
Company data provided by crunchbase