Morgan Properties · 6 hours ago
Manager, Centralized Application Processing
Conshohocken, PA
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $95K/yr
5+ years expMorgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. The Manager, Centralized Application Processing leads the Resident Qualification team to ensure compliance and operational consistency in application reviews, focusing on team performance and decision accuracy.
Real EstateProperty ManagementResidential
Responsibilities
Oversee day‑to‑day team execution within the resident qualification function to ensure rental applications are evaluated consistently using internal qualification standards and third-party screening tools (e.g., Yardi, TwoDots)
Provide guidance for escalated scenarios within established policy parameters, and escalate out-of-policy, high-risk, or ambiguous scenarios to the Director for final review including income, employment, rental history, and identity verification concerns
Establish and enforce documentation standards to ensure manual decisions are clearly supported, consistently applied, and audit-ready
Identify trends related to delinquency, fraud, or market conditions and identify trends and escalate recommendations to the Director for evaluation of potential policy or standard updates
Execute compliance processes and workflows defined by the Director; identify issues and escalate trends for review rather than independently changing standards
Ensure the resident qualification function operates in full compliance with Fair Housing, FCRA, and internal screening policies
Review and analyze reporting related to application outcomes, approval and denial trends, fraud indicators, and delinquency performance to identify risk and improvement opportunities
Maintain oversight of applicant data handling and confidentiality standards across the team
Monitor team and portfolio performance across key indicators, including: Application turnaround time, Fraud detection and prevention trends, Delinquency rates of newly approved residents, Decision consistency and accuracy, Compliance audit results, Internal stakeholder satisfaction (leasing, legal, risk)
Drive continuous improvement through refined guidance, updated workflows, and performance-based adjustments
Directly manage and develop the Resident Qualifications team, including onboarding, coaching, performance management, and succession planning
Set and enforce expectations for productivity, decision quality, documentation standards, and compliance adherence
Lead structured training and upskilling initiatives to ensure team proficiency in qualification standards, screening tools, fraud detection, and regulatory requirements
Identify individual and team-level skill gaps through quality reviews, performance metrics, and escalation trends, and address them through targeted coaching or training updates
Conduct regular one-on-one meetings, performance reviews, and calibration sessions to reinforce consistency and sound judgment across the team
Partner with the Director of Resident Qualifications to evolve training materials, workflows, and guidance as policies, tools, or risk conditions change
Foster a culture of accountability, consistency, and continuous improvement within the Resident Qualifications function
Partner with Regional Managers and Regional Sales Managers to provide consultation on application processing practices and screening outcomes as they relate to leasing performance and delinquency trends
Review regional application flow, conversion points, and escalation patterns to help identify opportunities to improve throughput, reduce friction, and support timely leasing decisions
Provide execution-focused guidance aligned with the policies and standards set by the Director
Escalate operational risks, recurring application processing issues, or emerging regional trends to the Director of Resident Qualifications with recommended actions or support needs
Act as a key point of contact for internal stakeholders, including on-site teams, centralized operations, and third-party screening partners, regarding resident qualification standards and escalation guidance
Partner with cross-functional teams to ensure policies are clearly understood, consistently applied, and operationally sustainable
Support clear and consistent communication to field teams regarding updates to screening standards, processes, or tools
Operational issues, recurring processing concerns, or regional trends requiring policy changes should be escalated to the Director for strategic review
Qualification
Required
Bachelor's degree in Business, Operations, or related field preferred
Minimum 5 years of experience in property management, resident screening, or a related operational role
A minimum of 1 year of people management experience
Proven ability to analyze data, identify trends, and present actionable insights to senior leadership
Strong skills in leadership, communication, problem-solving, and cross-functional collaboration
A valid driver's license
Proficiency with screening platforms, data analysis tools, and Microsoft Office Suite
Benefits
Employee referral payment program
Educational Enhancement Program
Medical, Dental, and Vision benefits
Life/ AD&D Insurance
Paid Parental Leave
Long and short term disability
Retirement Plan - 401(k) Plan
Discount on an apartment at any one of our properties
Brand new amenity space that includes a full gym/fitness center and golf simulator
Company
Morgan Properties
Morgan Properties is a property management company that offers housing services.
Founded in 1985King Of Prussia, Pennsylvania, USA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Marina Dikos
SVP and Chief Accounting Officer
Michael Schecter
EVP, General Counsel and Chief Administrative Officer
Recent News
2025-11-19
Morningstar.com
2025-11-06
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