Talent Acquisition LLC · 2 days ago
Help Desk Analyst
Los Angeles, CA
Full-time
Onsite
Entry Level
1+ years expTalent Acquisition LLC is a professional services organization seeking a Help Desk Analyst to provide high-quality technical support to internal users. This role involves maintaining system reliability, resolving technical issues efficiently, and delivering exceptional customer service while collaborating with IT teams and external service providers.
Staffing & Recruiting
Responsibilities
Provide remote and onsite technical support, including installation, troubleshooting, maintenance, and support of IT equipment and applications such as laptops, desktops, mobile devices, printers, monitors, telephones, and peripherals
Respond to daily IT service requests via phone, email, voicemail, in person, and ticketing systems
Create, update, and manage support tickets throughout the incident lifecycle, ensuring accurate documentation, follow-up, root-cause resolution, and adherence to SLAs and performance metrics
Deliver a high level of customer service by responding promptly, professionally, and supportively to user needs
Collaborate with IT leadership and team members across multiple office locations on daily operations, firmwide projects, and technology initiatives
Demonstrate a balanced blend of technical expertise and customer service skills, maintaining a professional and approachable demeanor
Communicate clearly with strong listening skills to effectively assess and resolve user issues
Contribute to and maintain the IT knowledge base; evaluate trends and report recurring issues
Maintain familiarity with organizational policies, procedures, and supported technologies, while staying informed on industry trends and emerging technologies
Set up, maintain, and support multimedia and video conferencing systems for internal and external meetings
Qualification
Required
1–2 years of experience in a Help Desk or Desktop Support role
Associate's or Bachelor's degree in a related technical field, or equivalent practical experience
Proficiency with Microsoft Windows operating systems, Office 365, Active Directory, and document management systems
Strong knowledge of computer hardware maintenance and repair
Ability to lift and move equipment up to 30 pounds and work in confined spaces, including stooping, kneeling, crouching, or crawling when required
Availability to work after-hours and overtime as needed
Willingness to participate in a rotating 24x7 weekend on-call program (approximately one weekend out of every five)
Company
Talent Acquisition LLC
JMS Talent Acquisition has been supplying national clients with recruiting and employment consulting services for more than 20 years and has acquired the network and experience to open doors for our candidates and the expertise to find that stellar hire for our clients.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Paul P.
Senior Recruiting Partner
Rachel Boyer
Senior Managing Partner
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