Genentech · 19 hours ago
Lab IT Support Specialist - RICP
Philadelphia, PA
Full-time
Onsite
Mid, Senior Level
$99K/yr - $184K/yr
5+ years expGenentech is growing its IT team within the Roche Innovation Center Philadelphia (RICP) location, seeking a Lab IT Support Specialist. This role involves acting as a trusted IT partner for laboratory researchers, providing support and solutions for laboratory IT systems and ensuring optimal data integration and workflow efficiency.
BiotechnologyManufacturingLife Science
Responsibilities
Maintain and support laboratory-specific IT systems and infrastructure to ensure secure, stable, and efficient operations within the pRED demanding scientific research environment
Proactively address laboratory-specific needs by designing, implementing, and maintaining bespoke IT solutions that enable seamless workflows and cutting-edge research
Collaborate closely with pRED scientific users, stakeholders, and instrument vendors to achieve optimal connectivity and integration between computational systems and sophisticated laboratory equipment (e.g., microscopes, cell counters, analyzers)
Act as a liaison between the scientists and the data governance teams to implement compliant data handling, storage, and archiving solutions
Provide technical expertise for the installation, configuration, and maintenance of laboratory-specific PCs, peripherals, networks, communication devices, and connections with scientific instruments
Proficient handling of laboratory computer systems, including backups, monitoring, OS imaging, and remote management tools to ensure uninterrupted operations
Log and prioritize requests, incidents, and issues through ServiceNow, ensuring timely and consistent resolution
Monitor and enhance service quality through ongoing performance evaluation and feedback, fostering continual improvement in system and workflow efficiency
Maintain precise inventories of IT hardware, software, and network assets to support effective resource management
Build and sustain strong partnerships with scientific teams, business leaders, service teams, and global RLS collaborators to deliver tailored support and enable breakthrough research in pRED
Qualification
Required
Bachelor's or Master's degree in Computer Science, Information Technology, or a related field
5+ years of IT experience with a proven track record in maintaining and supporting laboratory IT systems, including PCs, peripherals, networks, and scientific equipment connections
Hands-on experience with laboratory system workflows and interaction with scientific equipment vendors for device integration and custom solutions
Familiarity with regulatory compliance and data integrity in scientific environments, along with robust knowledge of data archiving and handling
Proficiency in ServiceNow or similar ticketing systems, with certifications such as ITILv4, CompTIA Network+, or SAFe Agile viewed as an advantage
Strong understanding of data security and industry standards in scientific research IT
Benefits
A discretionary annual bonus may be available based on individual and Company performance.
Company
Genentech
Genentech is a biotechnology research company that specializes in genetic testing and personalized medicines.
10001+ employees
H1B Sponsorship
Genentech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (167)
2024 (148)
2023 (150)
2022 (178)
2021 (121)
2020 (158)
Funding
Current Stage
Public CompanyTotal Funding
unknown2009-03-26Acquired
1999-07-20IPO
1976-01-01Series Unknown
Leadership Team
Ashley Magargee
Chief Executive Officer
Michael Laird
Vice President, Global MSAT Drug Substance Biologics Technology and Commercial Products Support
Recent News
Labiotech UG
2026-02-12
2026-02-11
BioWorld Financial Watch
2026-02-11
Company data provided by crunchbase