Service Credit Union · 6 hours ago
Manager, Data Analytics
Portsmouth, NH
Full-time
Onsite
Mid, Senior Level
5+ years expService Credit Union is a company committed to passion and customer focus, seeking a Data Analytics Manager to lead their Data Analytics team. The role involves supervising a team of Data Analysts, ensuring effective data collection and reporting, and fostering a data-driven culture within the organization.
FinanceBankingFinancial Services
Responsibilities
Coordinate and execute the development and implementation of data quality standards, data protection standards, and adoption requirements
Support the design, development, maintenance, and evaluation of statistical and predictive models to identify historical trends and forecast future performance
Provide day-to-day direction and oversight for the Data Analytics team
Ensure accuracy of data and deliverables of reporting and comprehensive policies and processes
Engage with different functional teams and tools to develop and implement new predictive models and analyze their performance (e.g., next best product, member attrition, etc..)
Serve as a central coordinator for data governance, data access, and data usability for the organization
Coordinate external data sources to eliminate redundancy and streamline the expense related to those services
Proactively manage the development of ROI analysis on promotional campaigns as well as credit union products and services
Assess the effectiveness and accuracy of all data sources and data gathering techniques for various type of analyses
Oversee and evaluate data being pulled into data visualization and CRM software
Work with other departments to identify data cleansing needs and find appropriate solutions
Research and develop machine learning and data analysis techniques and models using Python or other data tools
Oversight of the development and maintenance of dashboards for senior level executives
Recognize opportunities to automate processes for optimization and increased efficiency
Provide quality support and maintain a professional relationship with peers, management, other staff, and members through cooperation, mutual trust, and respect
Maintain confidentiality regarding credit union policies and procedures, member financial data, personal information, and work-related events
Use SQL, Tableau and other appropriate tools interrogate data (profile, map & aggregate) to fulfill both ad-hoc and solution development requests
Use Python or R, develop advanced analytics techniques such as predictive modelling, retention analysis, and cluster or cohort analysis
As an overlay to all work, provide continual assistance with the identification, assessment, and resolution of data quality issues
Working closely with assigned PMO staff and Business Analysts, assist in the fulfillment of projects from planning through to implementation
Adhere to organization and department standards and processes such as Change Management, Information Security, and Data Governance
As an overlay to all work, provide continual assistance with the identification, assessment, and resolution of data quality issues
Perform other duties as assigned
Qualification
Required
Demonstrated managerial skills and previous management experience preferred
Ability to present complex information in an understandable and compelling manner
Intermediate to advanced capabilities with SQL
Experience developing statistical models or advanced analytics with R, Python, and/or SAS
Practical knowledge of data in various forms (data warehouses/SQL, unstructured data environments)
Familiarity with BI reporting tools (i.e. Tableau, Power BI or similar BI tool)
Experience working within process management and improvement methodologies – Lean, Six Sigma, etc. and demonstrating knowledge of data governance, data quality management concepts and data quality tools
Understanding of Agile development methodologies, software design patterns
Experience in quantitative analysis and statistical modelling
Understanding of data infrastructure and ELT/ETL frameworks
Ability to organize and manipulate data sets to extrapolate conclusions
Knowledge of and experience with software development teams, industry best practices, regulations & compliance, and quality assurance techniques
Able to identify and research data anomalies (e.g. mismatched records, nulls, repeating records)
Excellent critical and analytical thinking skills coupled with strong problem-solving skills
Excellent task management, organizational, and communication skills with great attention to detail
Excellent written skills to formalize recommendations to Senior Management
Willing to learn using available resources
Strong interpersonal skills and ability to solicit participation and input from others
Experience with MS-Office with particularly strong skills in Word, Visio, and Excel
Education : Bachelor's degree, relevant professional qualification or acceptable industry experience required
Experience: 5 years of industry experience as a Business/Data Analyst. Demonstrated work experience in a management or management-type role. Previous experience in Financial Service strongly preferred
Preferred
Master's degree preferred
Demonstrated managerial skills and previous management experience preferred
Company
Service Credit Union
Service Credit Union is a not-for-profit, member-owned financial cooperative firm.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Benson
Chief Technology Officer and Senior Vice President
Recent News
NH Business Review
2026-01-17
2026-01-13
Service Federal Credit Union
2025-06-24
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