Oracle · 15 hours ago
Configuration Support Analyst – Support Services, Federal Services
Nashville, TN
Full-time
Onsite
Entry, Mid Level
$19/hr - $38/hr
2+ years expOracle is a leading company in AI and cloud solutions that impact billions of lives. They are seeking a Configuration Support Analyst to configure service requests and support application maintenance for Federal Services clients, focusing on requirements gathering, system configuration, and workflow validation.
Enterprise SoftwareSaaSBig DataSoftwareInformation TechnologyData GovernanceData Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide Level 2 customer support for technical and functional issues via phone and electronic channels
Conduct scope assessment, gather requirements, and configure application solutions
Execute change management procedures and validate configuration accuracy through workflow testing
Troubleshoot software defects, for ongoing support activities post-implementation
Deliver consultation on best practices and configuration standards across solutions
Collaborate with internal stakeholders and participate in structured service delivery processes
Qualification
Required
U.S. citizenship required due to client contracts
Position must be performed on U.S. soil
Ability to obtain the appropriate government security clearance is required
Must be based in one of the following locations: Orlando, FL; Kansas City, MO; Nashville, TN
Two to four (2–4) years of client-facing or customer support experience
Two (2) years supporting software applications
Demonstrated prioritization, analytical thinking, and complex problem-solving ability
Ability to obtain and maintain the required government security clearance
U.S. citizenship required in accordance with federal client contract
Preferred
Clinical or healthcare information technology experience, including Cerner or Oracle Health
Experience with CCL, SQL, or related query languages
Associate's degree, bachelor's degree, or relevant technical training preferred
Benefits
Flexible medical
Life insurance
Retirement options
Volunteer programs
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
HSBC,JPMorgan Chase & Co.Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
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