Gainsight · 1 day ago
Senior Solutions Architect
United States
Full-time
Remote
Senior Level
$105K/yr - $120K/yr
5+ years expGainsight is the AI-powered retention engine behind the world’s most customer-centric companies, seeking a Senior Solutions Architect to join their Professional Services team. This role involves driving long-term customer success and platform adoption by acting as a trusted technical and strategic advisor, leading complex implementations, and guiding customers on best practices.
SaaSBig DataSoftwareInformation TechnologyAnalytics
Responsibilities
Conduct requirement gathering sessions in order to interpret and deeply understand business requirements while documenting those clearly and concisely
Develop and Integrate yourself into your customers operations team to support Gainsight
Configure the Gainsight Community and Education platforms per the desired specifications and conduct enablement sessions to the customer’s key stakeholders
Quickly establish rapport and positive relationship with client & stakeholders, and manage expectations throughout the implementation lifecycle
Proactively Identify and escalate potential issues/risks and partner with both internal & external stakeholders for mitigation/resolution
Participate in establishing best practices, templates, policies, tools and partnerships to expand and mature capabilities of the team
Forecast, track and report project hours and achieve your utilization target
Maintain expert-level knowledge of Gainsight’s Customer Communities and Customer Education platforms
Work with the product team to stay ahead of future enhancements to Gainsight’s products
Work cross-functionally to deliver multi-resource customer projects
Collaborate with the TPM (Technical Project Manager) role on enterprise-level customer engagements, acting as the Subject Matter Expert for the Gainsight platform and advising the custom on strategic decisions
Be responsible for nurturing existing Gainsight customers to increase adoption and expansion via technical strategy
Work in tandem with the Customer Success team and drive technical initiatives to achieve customer outcomes
Qualification
Required
5-8 years of recent Professional Services/Enterprise product implementation or related experience is required (SaaS experience is preferred) and a BA/BS degree (or equivalent combination of education and experience), required
Solid understanding of Web services, APIs and Webhooks
Experience troubleshooting SSO-related issues, especially for SAML, Oauth 2, and/or Open ID Connect
Ability to understand and document business requirements as well as provide prescriptive recommendations by actively listening and asking probing questions
In-depth knowledge and experience with successfully managing enterprise software application implementations - with waterfall and agile methodologies
Experience with spearheading initiatives with cross-functional teams on a number of concurrent engagements
Record of professional achievements with a track record of delighted, successful, and satisfied customers
Executive presence and confidence in communicating with technical, business, and senior leader stakeholders
Ability to explain complex technical concepts in simple terms
Ability to create structure in ambiguous situations and design effective processes
Experience in working with complex, multi-divisional, multi-geographical customers
Comfortable managing time and priorities across multiple parallel customers
Passion to be an expert on the product and for being part of a fast growing company, while also recognizing when to ask questions or seek help
Preferred
Hands-on 1-2 years of JavaScript, HTML, and CSS
Familiarity with DNS concepts (CNAME, DKIM, SPF records)
Experience with at least one object-oriented programming language
CRM experience/certification (e.g. SFDC, MS Dynamics, Zendesk)
Experience working with AWS Cloud services (CloudFront, S3, etc.)
Familiarity with data migrations (i.e. ETL from one platform to another)
Mobile development
Capability to be dynamic and adapt quickly in a fast-paced environment
A deep understanding of Customer Success to be a trusted thought leader and advisor with your customers
Benefits
Fully covered medical premiums (employee-only)
Flexible PTO
401(k) plan
Dental and vision coverage
Remote work options
$10,000 lifetime fertility stipend
Access to coworking spaces around the globe
Dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Company
Gainsight
Gainsight is a technology company that offers a range of software for optimizing the customer experience and improving product analytics.
1001-5000 employees
H1B Sponsorship
Gainsight has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (1)
2022 (2)
2021 (5)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$156.25MKey Investors
Lightspeed Venture PartnersInsight PartnersBessemer Venture Partners
2020-11-30Acquired
2017-05-09Series E· $52M
2015-11-12Series D· $50M
Leadership Team
Nick Mehta
Board of Directors and Special Advisor to the CEO
Mickey Alon
CTO and Founder of Gainsight PX
Recent News
2026-01-13
Morningstar.com
2025-11-03
Company data provided by crunchbase