Tech Army, LLC · 1 day ago
Help Desk Technician
Ocoee, FL
Contract
Onsite
New Grad, Entry LevelTech Army, LLC is seeking a Help Desk Technician responsible for supporting all technology hardware and software systems in their enterprise environment. The role involves providing in-person and remote technical support, assisting with asset tracking, installation, configuration, and troubleshooting of IT resources.
Cloud ComputingConsultingSoftwareHuman ResourcesIT ManagementStaffing Agency
Hiring Manager
Jaris Dumag ()
Responsibilities
Install and configure computer hardware, software, systems, mobile devices, printers, and scanners
Assist in coordinating audiovisual setups and video conferencing support
Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
Monitor and maintain computer systems using company-provided tools, such as Active Directory and Microsoft Endpoint Configuration Manager (MECM)
Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources as needed
Recommend strategies to increase efficiencies, which may include implementing new practices, devices, and/or software
Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
Collaborate and assist with other areas of the IT department on projects and initiatives
Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
Participate in after-hours (evening & weekend) on-call rotation
Travel to remote locations to provide support as needed
Perform other duties as assigned
Ability to lift 50 pounds
Qualification
Required
Responsible for supporting all technology hardware and software systems in our enterprise environment
Provide in-person and remote technical support to our customers
Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources
Provide top-tier service and support with clear and concise communication and follow-through
Install and configure computer hardware, software, systems, mobile devices, printers, and scanners
Assist in coordinating audiovisual setups and video conferencing support
Monitor and maintain computer systems using company-provided tools, such as Active Directory and Microsoft Endpoint Configuration Manager (MECM)
Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources as needed
Recommend strategies to increase efficiencies, which may include implementing new practices, devices, and/or software
Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
Collaborate and assist with other areas of the IT department on projects and initiatives
Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
Participate in after-hours (evening & weekend) on-call rotation
Travel to remote locations to provide support as needed
Perform other duties as assigned
Ability to lift 50 pounds
High school diploma or equivalent; additional certifications or relevant education is a plus
Ability to learn new systems and software in a fast-paced environment
Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change
Ability to manage multiple priorities and work independently or as part of a team
Capacity to perform in high-pressure situations, with strong organizational and time-management skills
Preferred
Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
IT Enterprise experience is preferred
Company
Tech Army, LLC
Tech Army, LLC is an 8(a) and DBE certified industry leader with over 30 years of success in providing IT consulting and end-to-end IT staff augmentation services.
Founded in 2016
51-200 employees
H1B Sponsorship
Tech Army, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Jay Narang
Chief Executive Officer
Company data provided by crunchbase