Talent Acquisition LLC · 4 hours ago
User Support Specialist
San Francisco, CA
Full-time
Onsite
Entry Level
2+ years expTalent Acquisition LLC is seeking an IT Support Specialist to provide hands-on technical support to users across multiple U.S. offices. This role involves troubleshooting hardware and software issues, maintaining user equipment, and assisting with technology onboarding for new employees.
Staffing & Recruiting
Responsibilities
Provide technical support and guidance to users across multiple U.S. office location
Troubleshoot and resolve hardware and software issues, including desktop, laptop, mobile, and peripheral device
Prepare, configure, deploy, and maintain user equipment and related technology tool
Support collaboration and communication systems, including conference room A/V and meeting technology
Assist with technology onboarding for new employees, including setup, orientation, and troubleshooting
Maintain and track inventory of IT equipment and software licenses, ensuring accurate records and lifecycle management
Support firmwide IT projects and technology initiatives, assisting with rollouts, upgrades, and process improvement
Provide support for remote and onsite users with strong focus on service, communication, and timely resolution
Participate in occasional after-hours maintenance, updates, and technology support as needed
Qualification
Required
Associate's degree in Information Technology or a related field required (equivalent experience may be considered)
Minimum of two (2) years of relevant IT support experience, ideally in a professional services environment
Strong troubleshooting skills and ability to resolve technical issues efficiently and professionally
Working knowledge of enterprise IT support environments, including: Microsoft 365, Windows 11 and Windows Server environments, Mobile device support (iOS), Collaboration platforms such as Microsoft Teams and Zoom, Device management tools such as Intune, LAN/WLAN and general networking fundamentals, Document management systems (iManage)
Strong communication skills with the ability to explain technical concepts to non-technical users
Organized, detail-oriented, and able to prioritize multiple support requests in a fast-paced environment
Professional demeanor with strong customer service and confidentiality awareness
Flexibility to support occasional after-hours work when required
Company
Talent Acquisition LLC
JMS Talent Acquisition has been supplying national clients with recruiting and employment consulting services for more than 20 years and has acquired the network and experience to open doors for our candidates and the expertise to find that stellar hire for our clients.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Paul P.
Senior Recruiting Partner
Rachel Boyer
Senior Managing Partner
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