Bozeman Health · 17 hours ago
IT Desktop Support Supervisor (FT- 1.0 FTE, Variable Shift)
Bozeman, MT
Full-time
Onsite
Mid, Senior Level
3+ years expBozeman Health is seeking an IT Desktop Support Supervisor to lead a team of Desktop Support Technicians. The Supervisor will ensure proper operations of computer hardware and software while driving team performance to deliver exceptional technical support.
HealthcareHospitalHealth CareMedical
Responsibilities
Understands and carries out assigned objectives, works with and ensures Desktop Support staff achieve them
Delegates duties and ensures tasks are completed with accuracy and timeliness by the Desktop staff
Coaches, councils, motivates and if needed follows PIP process with team members to produce desired results providing feedback as necessary in areas where improvement needs are identified
Organizes regular discussions and training for team members covering new techniques and methods for supporting software or hardware in alignment with industry best practices
Champions service management platform to create and maintain asset catalogs, ticket routing, logging of all service/repair activity, service catalog items and where possible automates these functions
Keeps up with trends in the constantly evolving information technology industry and implements best practices
Securely configures, installs, updates, and maintains computers, peripheral devices, and desktop software
Assists other members of the IT team to trouble shoot resolve and problems and serves as initial escalation point for customers
Ensures documentation, such as Knowledgebase articles or FAQ’s are created, maintained and current
Has oversight of related services or programs such as inventory, printing, department and facility moves, or desktop image standard creation and maintenance
Works with a variety of users to resolve hardware, software, and network connectivity and application issues
Partners with applications staff to install and troubleshoot software installations and upgrades utilizing the most effective method and tools such as SCCM, Lansweeper, or MS Intune
Ensures all of the team’s incidents and service requests are accurately captured in service management system and resolved expeditiously and within any defined standards to meet or exceed response or service time commitments
Ensures adequate staffing is maintained for business operations and on call schedule is maintained
Monitors and approves employee time cards in accordance with BH policies and procedures
Qualification
Required
Associate's degree in Information Technology field or equivalent work experience
Three (3) years of experience in an IT support role
Two (2) years of experience as a Lead or Supervisor role
ITIL v4 certification completed within 24 months after hire
Strong leadership managerial skills; ability to plan, delegate, monitor and improve work performance
Demonstrates sound judgement, patience, and maintains a professional demeanor at all times
Ability to work in a busy and stressful environment
Strong interpersonal, verbal and written communication skills
Creativity, problem analysis and decision making
Exercises tact, discretion, sensitivity and maintains confidentiality
Detail oriented, organizational skills and the ability to prioritize
Standard office equipment and computer applications; MS Office, EMR, internet applications etc
Ability to work varied shifts
Preferred
Bachelor's degree in IT related field
Network+
A+
Three (3) years' experience in a healthcare setting
Company
Bozeman Health
Bozeman Health focuses on offering comprehensive services to meet the various healthcare needs.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Ludford
Chief Financial Officer
Gordon Davidson
CFO
Recent News
News-Medical.Net
2025-09-24
Healthcare IT News
2024-11-04
Bozeman Daily Chronicle
2024-02-19
Company data provided by crunchbase