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Bankers Trust · 1 day ago

Consumer Services Rep - BT Merle Hay

Des Moines, IA, US

Full-time

Onsite

New Grad, Entry Level

$17.75/hr - $20.50/hr

Bankers Trust is a community-focused financial institution that prioritizes meaningful work and employee development. They are seeking a Consumer Services Representative who will interact with customers to process transactions and provide information about products and services to meet their financial needs.

FinanceBankingFinancial ServicesWealth Management

Responsibilities

Processes customer transactions and requests, including but not limited to: deposits, withdrawals, check cashing, payments, safe box entries, address changes, debit and gift card requests

Balances cash drawer and abides by established cash limit

Opens and secures bank premises at closing according to established procedures

Balances branch teller statements

Counts and balances vault and cash drawers accurately

Processes daily and monthly reconcilements

Follows banks policies and procedures as it relates to Audit Controls

Assists with the training of new employees

Follows the Customer Service Excellence Agreement and Sales Ethics Roadmap

Updates customer demographic information on Core System

Identifies customer needs and utilizes product knowledge to recommend solutions

Answers incoming calls and responds to emails promptly

Attends and actively participates in training/committees

Performs other duties as assigned

Qualification

Customer service skillsCash handling experienceMicrosoft Office SuiteData entryMath skillsAnalytical skillsMulti-tasking abilityListening skillsAttention to detailOrganizational skillsCommunication skillsInterpersonal skills

Required

High school diploma or equivalent

Strong attention to detail

Data entry - speed and accuracy

Strong math skills

Strong customer service skills

Analytical and problem solving skills

Strong organizational and planning skills

Ability to multi-task

Excellent communication skills (written and/or oral)

Excellent listening and interpersonal skills

Preferred

Previous banking or customer service experience

Cash handling experience

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Benefits

Annual bonus program

Incentives and/or commissions

Company

Bankers Trust

Bankers Trust Company provides banking products and services to businesses and individuals in Iowa.

Founded in 1917

Des Moines, Iowa, USA

501-1000 employees

http://www.bankerstrust.com

Funding

Current Stage

Late Stage

Leadership Team

Jack Gonder

Senior Vice President / Market President

Todd Wishman

EVP/Chief Lending Officer

Recent News

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Company data provided by crunchbase