CTB, Inc. · 12 hours ago
Roxell Service Engineer
Anderson, MO
Full-time
Onsite
Mid LevelCTB, Inc. is a company that focuses on providing optimal use of their products and systems to external and internal customers. The Service Engineer will coordinate installations, provide technical support, and ensure customer satisfaction through effective communication and problem-solving.
ManufacturingAppsMobileService Industry
Responsibilities
Coordinating the installation of our systems and pursuing optimal use of our products/systems by our external customers (end customer, distributor) and internal customers (colleagues, Internal Sales, R&D, Sales, etc.)
To explain the operating principles
To provide technical support and solutions
To guide and follow up in order to contribute to maximum customer satisfaction
Prepare supervisions in the context of 'initial installation' 'at the request of the distributor' or in the context of a follow-up visit
Coordinate the installations (mechanical engineering), supervise the commissioning, train the customer (possibly on site)
Complete the supervision and - in the context of aftercare – ensure the follow-up of the installations
Ensure that all appropriate follow-up and installation inspections are planned and completed
Document all interventions before, during and after
(Telephone / Email) complaint handling
Technical support of internal and external customers (Sales, Internal Sales, end customer, distributor, ...)
Enter incidents and notifications in Efficy
Proactively resolve and close incidents
Provide specific technical product training at the customer's request
Actively encourage Roxell tools
Be prepared on request
Provide global training internally/externally (technically)
Continuously update technical knowledge and animal management knowledge
Pre-sales: provide technical support to the customer
Trade fairs: set up/break down trade fair stand, participate in the fair 10%
Follow-up of LPR phase in collaboration with R&D
Qualification
Required
Bachelor of Electromechanics (or equivalent through experience)
Extensive language skills: English
Knowledge of MS Office
Willingness to travel (40 to 50%)
Analytical skills – Assessment of information
Solution-oriented work (taking initiative, being pragmatic)
Structure work, priorities, systematics
Carry out tasks correctly, efficiently and neatly, with an eye for details
Customer-oriented action
Sense of collaboration
Open for dialogue (empathize, ask questions)
Communication skills (oral, written, reporting)
Objective / result-oriented / driven
Develop yourself, open to learn
Coping with stress, criticism, resistance
Preferred
Spanish language skills
Affinity with agriculture is a great advantage
Company
CTB, Inc.
CTB, Inc.
Founded in 1952
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.26M2009-09-09Seed· $0.26M
2002-08-19Acquired
Leadership Team
Rob Janek, MBA, PMP
VP, CIO
Recent News
2025-08-06
Business Journals
2023-06-01
Company data provided by crunchbase