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DeepIntent · 2 days ago

Senior Support Operations Manager

United States

Full-time

Remote

Mid, Senior Level

$110K/yr - $120K/yr

5+ years exp

DeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future. They are seeking a Senior Support Operations Manager to provide strategic and operational leadership for the support systems and processes that enhance customer experience, focusing on the implementation and improvement of scalable support workflows and AI-powered customer experiences.

HealthcareAdvertisingMarketingHealth Care

Growth Opportunities

Responsibilities

Institute Support Operations best practices within DeepIntent, initially for our Platform Operations team, but with the potential to expand to other customer-facing teams over time

Own the roadmap for enhancements to DeepIntent’s use of Intercom, leading the design, maintenance, and continuous improvement of workflows, automations, integrations, and customer journeys

Own and lead the customer support analytics strategy, delivering clear, recurring KPIs and data-driven insights to senior leadership

Lead the training, optimization, and governance of Intercom’s AI tools to improve accuracy, deflection, and customer satisfaction

Partner with Support, Ops, Product, Marketing, and Engineering team leaders to align the helpdesk solution’s capabilities with company-wide priorities

Act as the senior subject matter expert for Intercom, establishing best practices, documentation, and change management

Qualification

IntercomCustomer Experience OperationsSaaS experienceData analyticsStakeholder managementCommunication skillsLeadership experience

Required

5+ years of experience in Operations, CX Ops (Customer Experience Operations), or Support Operations with demonstrated leadership responsibility

Hands-on expertise with Intercom or a comparable helpdesk platform (e.g., Zendesk, Salesforce Service Cloud), including workflows, reporting, automation, and AI-driven capabilities

Proven ability to operate strategically while executing with attention to detail

Strong analytical, communication, and stakeholder management skills

Experience in SaaS or high-growth technology environments

Benefits

Annualized bonus plan

Competitive benefits

Comprehensive medical, dental, and vision insurance

401K match program

Unlimited PTO policy and paid holidays

Remote friendly culture with flexible work options

Career development and advanced education support

WFH and internet stipends

Hybrid-friendly culture with flexible work options

Professional development reimbursement

WiFi reimbursement

Health and wellness allowance

Parental leave

Company

DeepIntent

DeepIntent is a healthcare marketing technology company founded on the principle that digital media can influence positive health outcomes.

Founded in 2016

New York, New York, USA

201-500 employees

https://www.deepintent.com/

Funding

Current Stage

Growth Stage

Total Funding

unknown

2025-09-09Acquired

2019-01-01Series Unknown

Leadership Team

Chris Paquette

Founder & CEO

Amit Chaturvedi

Chief Operating Officer

Recent News

AdExchanger

Pharma Advertising Was Late To Digital. Now It’s Leading The Way

2025-10-09

globallegalchronicle.com

Vitruvian Partners Invests $637 Million for Majority Stake in DeepIntent

2025-10-03

PR Newswire

DeepIntent Expands HealthFirst™ Media Suite with Audio Package, Connecting Healthcare Brands to Trusted Streaming Publishers

2025-09-30

Company data provided by crunchbase