Capital One · 1 day ago
Senior Associate, People Leadership and Process Management (Onsite)
Richmond, VA
Full-time
Onsite
Mid, Senior Level
$81K/yr - $92K/yr
3+ years expCapital One is seeking a dedicated and disciplined Senior Associate for their People Leadership and Process Management team. This role is critical for providing operations management across several key areas, including risk management, project management, and process improvements, while leading a team and driving process enhancements.
Financial Services
No H1B
Responsibilities
Leading a team of onsite associates, strong people leadership skills and the ability to develop your team members
Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc
Define and measure performance metrics (monthly scorecards, annual appraisal) and clearly communicate to team
Leading and owning oversight of process improvement work and collaborating with teammates on larger initiatives
Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives
Identify and implement process improvements driving issue resolution/risk mitigation activities
Tracking and resolving process breakdowns
Understanding customers’ needs for the process and driving process improvements
Developing and maintaining formal process documentation including procedures and process flow diagrams
Acting as a subject matter expert to effectively partner with project customers to achieve the desired outcome or improvement by clarifying needs and providing appropriate solutions
Communicate effectively with both internal and external stakeholders and partners
Share in accountability for a business level function team (Logistics, quality, innovation, morale)
Execute flawless management of projects assigned to unit
Qualification
Required
High School Diploma, GED, or Equivalent Certification
At least 3 years of Customer Channels experience
At least 1 year of Coaching, Mentoring, or People Leadership Experience
At least 2 years of experience using Google Suite or Microsoft Office
Preferred
Bachelor's Degree
At least 1 year of Consumer Legal Proceedings or Paralegal experience
At least 1 year of experience with Legal Document review
At least 1 year of experience with SQL
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
At least 4 years of experience in Business Process Management, Project Management or Risk Management
Benefits
Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
Behavioral Health Business
2026-02-12
2026-02-12
2026-02-11
Company data provided by crunchbase