WM India · 15 hours ago
Digital Sales Representative
United States
Full-time
Remote
Mid Level
$21/hr - $22/hr
4+ years expWM is North America’s largest comprehensive waste management environmental solutions provider. The Digital Sales Representative is responsible for facilitating live chat interactions to guide customers in completing sales while navigating the WM Web Portal, advising prospective customers, and promoting company products and services.
Information Technology & Services
Responsibilities
Personalize interactions with potential new customers and answer web portal navigation questions as efficiently as possible
The Digital Sales Support Representative is expected to provide information and options to online customers to assist them in finding the service solution that meets their waste/recycling disposal needs
Align WM products and services with customer needs, proposed solutions that are compliant with appropriate local, state and federal regulations, and increase profitability and customer satisfaction through consultative selling skills
Resolve challenging customer requests and collaborate with Inside Sales Reps/leadership to resolve all customer escalations or issues
Use WM sales productivity software tools accurately and consistently (i.e. Salesforce, Chat, conquer, Ambition, pricing tools, etc.)
Prepare reports as needed and/or handle general administrative duties as appropriate
Uses authorized system to gather information, provide information, and/or update customer records
Technically savvy with high understanding and use of digital products to drive client results
Building relationships with buyers within key accounts for sustained and repeatable transactional execution
Researching aspects of the waste and environmental services business
Closes prospective customer sales using knowledge of WM services
Leverages existing customer relationships to identify new waste stream opportunities
Corrects errors for setups and service changes as needed
Works to understand customers’ needs, issues and requests
Work with technical/operations staff to proactively address customer needs
Qualification
Required
Bachelor's Degree (accredited), or in lieu of degree
High School Diploma or GED (accredited) and 4 years of relevant work experience
2 years in customer service (in addition to education requirement)
Benefits
Medical
Dental
Vision
Life Insurance
Short Term Disability
Stock Purchase Plan
Company match on 401K
Paid Vacation
Holidays
Personal Days
Company
WM India
WM India, established in 2013, is the Global Capability Center of WM—North America’s leading environmental services company.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase