Blend · 13 hours ago
Senior Program Manager, Payment Products
United States
Contract
Remote
Senior Level, Lead/Staff
$60/hr - $65/hr
8+ years expBlend is a premier AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. They are seeking a Senior Program Manager of Payment Products to support high-impact client payment product operations, acting as a critical coordination layer between enterprise partners and internal teams.
Artificial Intelligence (AI)Cloud ComputingBig DataInformation TechnologyProfessional ServicesBusiness IntelligenceDatabaseData GovernanceData IntegrationData ManagementData VisualizationIntelligent SystemsIT Infrastructure
Responsibilities
Serve as the primary program liaison between external enterprise stakeholders and internal product, technology, and operations teams
Own end-to-end coordination of incoming support requests, typically managing 5–10 active issues simultaneously
Lead weekly internal and external status meetings, ensuring alignment of priorities, ownership, risks, and timelines
Manage shared program artifacts and workflows using collaboration tools (e.g., Microsoft Teams, Microsoft Dynamics)
Triage incoming tickets and determine urgency, priority, and appropriate internal ownership
Monitor progress across open issues and proactively escalate when resolution timelines are at risk
Track and maintain logs for risks, issues, assumptions, and dependencies (RAID)
Translate technical root cause analysis into clear, business-focused narratives: What occurred, Business impact, Priority and risk level, Next steps and ETA, Preventative actions
Prepare concise, executive-ready materials for leadership updates and business reviews
Manage client expectations with empathy, professionalism, and transparency—especially in high-pressure situations
Proactively identify delivery risks and communicate mitigation strategies
Anticipate stakeholder concerns and ensure timely communication before escalations occur
Influence through collaboration in a non-hierarchical, matrixed environment
Drive consistent adherence to program management best practices
Support process improvement initiatives to enhance efficiency, reporting, and delivery quality
Contribute to Quarterly Business Review (QBR) preparation and insights
Qualification
Required
Bachelor's Degree
8+ years of experience in Program Management, Engagement Management, or Consulting roles
Strong background in stakeholder management and executive communication
Proven ability to operate as a business-facing bridge between technical teams and client stakeholders
Experience working within product lifecycles and complex delivery environments
Comfortable working independently with minimal oversight
Strong Agile mindset with ability to thrive in ambiguity and shifting priorities
Excellent written, verbal, and presentation skills
Preferred
Consulting pedigree (Big 4 or similar professional services firm)
Experience in payments, financial services, or regulated technology environments
Prior exposure to engineering or technical teams (not hands-on development, but strong technical fluency)
Experience supporting enterprise clients in operational or support models
Benefits
Health
Vision
Dental
401K plan
Life Insurance
Pretax Commuter Benefits
Medical
Dental
Vision
401K
PTO
Commuter benefits
Spending accounts
Life insurance
Disability coverage
EAPs
Company
Blend
Blend is a premier AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people.
501-1000 employees
H1B Sponsorship
Blend has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (30)
2023 (28)
2022 (32)
2021 (21)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$100MKey Investors
Recognize Partners
2022-08-09Private Equity· $100M
Leadership Team
Patrick Hennessy
Chief Executive Officer
Rob Fuller
Chief Solutions Officer
Recent News
2026-01-23
PR Newswire
2025-12-05
Company data provided by crunchbase