Southern Home Services · 7 hours ago
IT Service Desk Technician
Maitland, FL
Full-time
Onsite
Entry Level
1+ years expSouthern Home Services is a rapidly growing company headquartered in Maitland, Florida, providing A/C, Heating, Electrical, and Plumbing repair services. They are seeking an IT Service Desk Technician to deliver exceptional technical support to end users across the enterprise, serving as a primary contact for mobile incidents and service requests.
Manufacturing"Heating Ventilation and Air Conditioning (HVAC)"Industrial ManufacturingMachinery Manufacturing
Responsibilities
Serve as a primary point of contact for mobile incidents, service requests, and access issues
Provide support for enterprise mobile devices, including coordination with carriers for ordering, replacements, and troubleshooting
Assist with Mobile Device Management (MDM) systems, with preference for Microsoft Intune experience
Monitor and respond to tickets via the Service Desk system, performing basic triage and routing to the appropriate teams
Track IT assets, inventory, and equipment assignments
Ensure accurate documentation of devices and support activities
Assist with hardware lifecycle management and replacements
Qualification
Required
High school diploma or equivalent (Associate's degree in IT or related field preferred)
+1 years of experience in customer service or technical support
Familiarity with mobile device support and coordination with cellular carriers
Familiarity with Microsoft 365 and Active Directory or Entra ID
Preferred exposure to IT ticketing systems and webchat support platforms
Preferred experience with MDM solutions
Benefits
Reliable, Year-Round Work
Weekly Paychecks
Paid Time Off and Paid Holidays
Comprehensive Medical, Dental, and Vision Benefits
Health savings account
Flexible spending account
Growth Opportunities
Employee discounts
Company paid short-term life insurance
Life insurance
Company
Southern Home Services
Southern Home Services provides Air Conditioning, Heating, Electrical, and Plumbing repair and maintenance services throughout Florida, Georgia, South Carolina, North Carolina, Texas, Kansas, Missouri, Maryland, Virginia, Alabama, and Kentucky.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-10-04Acquired
Leadership Team
Bryan Benak
Chief Executive Officer & Member Board of Directors
Mike Stucky
Retired CEO Southern HVAC
Company data provided by crunchbase