Continua Interiors · 18 hours ago
Audio Visual Service Coordinator
Plymouth, MN
Full-time
Onsite
Mid Level
$22/hr - $27/hr
3+ years expContinua Interiors is on a mission to transform the way people work, learn and heal across the Midwest through their offering of audio-visual solutions. The Audio Visual Service Coordinator will be responsible for maintaining the AV service schedule nationwide, responding to service tickets, and providing exceptional customer service to clients.
Architecture & DesignArchitectureInterior Design
Responsibilities
Maintain AV Service Schedule Nationwide
RMA Processing
Point of contact for AV Service
Exceptional Customer Service
Respond to customer and internal submitted service tickets
Regularly update and inform customers on their service ticket
Schedule service calls nationwide
Remote diagnosis client systems and provide solutions that do not require a physical visit from a technician
Schedule preventative maintenances for SLA customers
Provide required equipment for Technicians to complete service calls
Process billing of service rendered
Close out service tickets
Maintain and organize customer information and inventory database of space/equipment on loan
Respond to customer requests in a timely and efficient manner
Other assigned duties by Manager
Prepare customer service quotes for requested repairs, service work, and small projects
Coordinate and deploy subcontractor resources to support service calls
Prepare and deliver monthly service reports to management, summarizing key metrics, trends, and open items
Qualification
Required
3-5 years of customer service experience
Understanding of commercial AV service workflows and terminology in order to effectively support scheduling, quoting, and customer communication
Working knowledge of commercial service operations, including service ticket intake, scheduling/dispatch, work order management, technician coordination, and customer communication
Excellent verbal and written communication skills
Service-oriented mentality with the ability to resolve customer issues efficiently and effectively
Polite and cordial interactions with all customers
Excellent interpersonal skills and ability to work in a team environment
Strong work ethic; punctuality and self-motivation
Professional appearance and demeanor
Demonstrated commitment to providing the highest level of customer service and satisfaction
Critical thinking skills
Adaptability in a fast-paced environment; ability to step in to support scheduling, customer communication, documentation, and coordination tasks as needed
Physical Requirements: While performing the duties of this Job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop. The employee may occasionally lift and /or move up to 50 pounds. This position may require travel between offices, jobsites, and/or client locations, which may involve extended periods of sitting or standing, lifting light luggage, and adapting to different time zones
Benefits
Medical, Dental, and Vision insurance
Company paid Short Term and Long Term Disability insurance
Critical Illness and Accident Insurance
HSA, DCA and FSA options available
Paid time off and holidays
Paid Parental Leave
401k Match (50% of every 1% up to 4%)
Company
Continua Interiors
Continua Interiors provides integrated workplace solutions, furniture, audio-visual systems, and architectural elements services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase