The Container Store · 1 day ago
Custom Space Experience Specialist
US-TX-Coppell
Full-time
Onsite
Entry, Mid Level
2+ years expThe Container Store is a leading specialty retailer of storage and organization products in the United States. The Custom Space Experience Specialist serves as the main contact for customers and partners regarding escalated situations related to custom space installations, ensuring effective communication and resolution.
RetailCustomer ServiceHome ServicesLogisticsDeliveryFurnitureHome DecorOffice Supplies
Responsibilities
Gathers details related to reported incident then puts a plan in place for resolution
Manages customer expectations and coordinates resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue-ownership, action items, and communications are fulfilled
Ensures customer escalations are resolved within agreed upon timelines
Follows the company direction on proper accommodations and complete the tracker on all incidents
Follows the communication protocol to make sure all stakeholders are updated
Stays current and evaluates all company and department-specific reporting and applies that knowledge to driving sales and affecting positive change in the department
Consistently arrives promptly to work the assigned schedule
Responsible for maintaining discretion related to all confidential/sensitive company and customer information
Performs other requested tasks and duties
Qualification
Required
2-5 years of customer service or related experience
Ability to travel 5% a year, based on the business needs
Ability to work in a constant state of alertness and a safe manner
Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
Knowledge of industry business and passion for following trends in the industry
Ability to communicate clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization
Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
Flexible, with a positive attitude and passion for knowledge
Strong time management and organizational skills with the ability to successfully manage multiple projects at once
Possesses focused attention to detail while working quickly and accurately under pressure
Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
Must be at least 18 years of age
Preferred
College degree preferred
Based in Dallas/Ft. Worth area
Benefits
Competitive health, dental, and vision plans to keep you and your loved ones well.
401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
Unique "1equals3" website for easy access to your benefits information and company updates.
We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.
Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.
Company
The Container Store
The Container Store opened its doors in a 1,600 square foot retail space in Dallas.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$40MKey Investors
Beyond.com
2024-10-15Post Ipo Equity· $40M
2013-11-01IPO
Leadership Team
Satish Malhotra
Chief Executive Officer
Husin Chandra
Chief Technology Officer
Recent News
Digital Commerce 360
2025-12-31
Business Insider
2025-11-23
Business Insider
2025-11-15
Company data provided by crunchbase