PDS · 22 hours ago
Workstation Technician
Rochester, MN
Contract
Onsite
Entry Level
$20/hr - $25/hr
2+ years expPDS is seeking a Workstation Technician for a 12-month contract position. The role involves providing on-site installation, customer service, and technical support while ensuring compliance with client specifications and IT security policies.
ElectronicsSoftwareHuman ResourcesInformation TechnologyComputerStaffing Agency
Responsibilities
Research, verify, and document device specifications in alignment with purchase orders and Client standards
Ensure all equipment is labeled according to Client specifications
Collaborate with service and business units to coordinate equipment relocations as requested by departments
Work independently to provide on‑site installation, customer service, and technical installation and/or repair support based on department or individual customer requests
Serve as a technical and equipment liaison in the field, coordinating with support services such as the Help Desk, Applications, and Materials Management
Assist with end‑user training and explain basic concepts such as hardware/software requirements, implications of moves/adds/changes, scheduling, and the impact of break/fix options to a diverse customer base
Maintain inventory of supplies and equipment necessary for installations and repair requests
Participate in overtime or on‑call rotations as required
Collaborate with other IT Infrastructure teams to manage parts inventory
Evaluate and process equipment in accordance with IT Security policies and guidelines
Qualification
Required
Minimum 2 years of customer service experience
Strong organizational, written, and verbal communication skills
Ability to maintain strict confidentiality and demonstrate excellent customer service as a collaborative team member
Experience using ticket‑tracking software and related tools for operational documentation
Flexibility in managing workloads to support special projects, high‑priority orders, or ad‑hoc requests
Understanding of basic computer and networking terminology (e.g., CPU, Internet, Networking, Client/Server, LAN/WAN) to evaluate customer needs and recommend appropriate IT hardware/software solutions
Ability to tolerate bending, stooping, kneeling, squatting, and working with arms above shoulder level
Ability to lift 75 pounds or more
Ability to distinguish colors
Preferred
An associate degree
Company
PDS
PDS is one of the leading Aerospace, Information Technology (IT) & Engineering consulting firms in the Western United States.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Thomas Sweetman
President & Chief Executive Officer
Company data provided by crunchbase