dentsu · 2 days ago
Knowledge Manager – Product Support (Ad Tech / MarTech)
Maryland, United States
Full-time
Hybrid
Mid Level
$94K/yr - $152K/yr
3+ years expDentsu is a company that creates connected experiences designed to drive meaningful impact. As the Knowledge Manager for dentsu.Connect, you will lead a team that supports and maintains application platforms while developing and optimizing product support content for users.
AdvertisingInformation TechnologyMarketingInformation Services
Responsibilities
You will create clear, helpful product documentation including how‑to guides, FAQs, release notes, technical updates, and internal playbooks
You will translate technical information into content that supports both technical and non‑technical audiences
You will collaborate with product, engineering, and marketing partners to ensure content reflects product enhancements and communicates updates effectively
You will maintain content standards to ensure accuracy, clarity, and consistency across all materials while aligning with dentsu’s brand voice
You will conduct content reviews and make updates that keep materials current with product changes
You will manage documentation workflows and editorial calendars that support release cycles
You will optimize content for discoverability through clear structures, categories, tags, and metadata
You will use documentation and CMS tools to maintain efficient publishing workflows and version control
You will monitor performance and feedback to identify opportunities to improve user experience
Qualification
Required
3–5+ years of experience in technical writing within Ad Tech, MarTech, and SaaS
Experience developing user‑focused support or product documentation
Proficiency with CMS platforms, documentation tools, analytics dashboards, and email platforms
Hands‑on experience using Zendesk to publish and manage support content
Familiarity with HTML, Markdown, SQL, and basic technical formatting
Bachelor's degree in marketing, communications, advertising, or a related field
Preferred
Experience with JIRA, Confluence, or Campaign Monitor
Experience working in Agile environments
Benefits
Medical, vision, and dental insurance
Life insurance
Short-term and long-term disability insurance
401k
Flexible paid time off
At least 15 paid holidays per year
Paid sick and safe leave
Paid parental leave
Company
dentsu
We are dentsu.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$24.88MKey Investors
Epiris
2012-07-12Acquired
1993-11-01Private Equity· $24.88M
Leadership Team
Dawn Rowlands
CEO Sub-Saharan Africa
Nigel Sharrocks
CEO, Aegis Media Global Brands
Recent News
Morningstar.com
2025-06-13
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