NEOGOV · 1 day ago
Utility Connection Support Specialist - Night Shift- Utility Systems Dept.
Port St Lucie Florida 34983, FL
Full-time
Onsite
Entry Level
$44K/yr - $44K/yr
2+ years expThe City of Port St. Lucie is an equal opportunity employer seeking a Utility Connection Support Specialist. This role involves providing customer service and support for utility services, handling inquiries, complaints, and processing service requests.
GovernmentSoftwareHuman ResourcesInformation TechnologyGovTech
Responsibilities
Keeps the mission, vision and values of the City of Port St. Lucie and Utility Systems Department at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintaining high levels of work and productivity by generating innovative solutions to work situations
Responds to heavy telephone, in person counter contact, and multiple online communications with Utility customers and other members of the public to obtain or give information of an essentially straightforward nature
Maintains all customer phone and in person queue hold times within the department standards for all customer contacts
Handles Utility customer concerns, complaints, and requests for service or reroutes to appropriate personnel for resolution
Collects on active and delinquent accounts
Processes orders for the installation and removal of water and sewer services
Investigates and satisfies residential and commercial Utility customer inquiries concerning services, deposits, and billing inquiries according to standard operating procedures
Responsible for balancing various forms of payments from a cash drawer and payments received
Initiates, processes, and schedules work orders for the installation of utility services
Initiates and dispatches service calls to field personnel
Enters information into multiple Utility Customer databases and creates and maintains customer files
Other duties as may be assigned
Qualification
Required
Graduation from an accredited high school or possession of an acceptable equivalency diploma required
Two (2) years of experience in customer service, preferably in the Utility industry and/or other government agency required
Possession of valid Florida Driver's License and maintenance of a clean driving record required
Knowledge of standard office methods and procedures
Ability to focus on the positive in every situation
Ability to model respect for individuals, teams, and the organization
Ability to stay centered when challenged
Ability to establish and maintain the trust and confidence of the department and public
Ability to adhere to regulations and policies of the department
Knowledge of Utility terminology and documentation
Knowledge of telephone, email, and live chat etiquette
Ability to create and edit documents in Microsoft Suite products, including but not limited to, Word and Excel
Ability to work under pressure and meet deadlines in a fast-paced work environment
Ability to communicate with challenging customers and situations in a courteous and professional manner
Ability to access, input, and retrieve information from a computer
Ability to operate assigned basic office equipment
Ability to maintain electronic records and prepare reports
Ability to work well with figures and analyze water consumption patterns to detect irregularities
Ability to make mathematical calculations with reasonable speed and accuracy
Ability to assimilate and make sound decisions, in a manner consistent with the essential job functions
Ability to follow a problem from its inception to solution in a timely manner
Ability to establish and maintain effective working relationships with employees and the public
Ability to communicate effectively in writing and orally
Ability to follow through with assigned tasks
Benefits
12 paid holidays per year
Vacation Leave: 1-3 years- 10 days, 4-9 years- 15 days, 10-19 years- 20 days, 20+ years- 25 days
Personal Days: 2 days for non-exempt employees per year, 3 days for exempt employees per year
Sick Time: FT employees accrue 8 hours per month, PT employees accrue 4 hours per month
Retirement Plan: The City contributes an amount equal to 11.4% of an eligible employee's biweekly earnings into a 401(a) Defined Contribution Plan. Employee contributes 1%.
457 Deferred Compensation Plan and Roth IRA
$50,000 Basic Term Life Insurance
$50,000 Accidental Death & Dismemberment Insurance
Short-Term and Long-Term Disability
Health, Vision and Dental Insurance
Optional Benefits: Tuition Reimbursement, Flexible Spending Account, Wellness Program, Health Reimbursement Account, Employee Assistance Plan, Supplemental Life, Legal insurance
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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