Textron Aviation · 14 hours ago
Engineer Customer Svc - Legacy Team
Wichita, KS
Full-time
Onsite
Entry, Mid Level
2+ years expTextron Aviation is a global leader in private aviation, inspiring the journey of flight through their iconic brands. The Engineer Customer Service role involves providing technical assistance and coordination between customers and internal teams, as well as preparing technical proposals and problem summaries for company-wide usage.
Aerospace
Responsibilities
Responds to incoming phone and email questions about maintaining and operating Textron Aviation aircraft
Organizes, writes, and prepares technical data and problem summaries from field reports and inspection summaries to brief marketing, engineering and manufacturing functions on field problems
Organizes and sustains a technical file of existing and potential product improvements and serialized production changes
Collects and analyzes discrepancy reports concerning Textron Aviation’s products. Coordinates corrective action with internal parties
Acts as liaison between customer and Textron Aviation on customer problems and corrective measures
When necessary, acts as technical advisor and be directly involved in on-site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation
Participates in periodic audits of the curriculum being taught by Textron Aviation’s contracted training organizations to verify classes are being conducted using current technical data
Prepares and presents technical program for operators conferences and technical seminars
Coordinates with Supplier Quality to achieve maximum reliability from installed equipment on the aircraft
Qualification
Required
2 years of relative aircraft maintenance experience + A&P license required
2 years of relative aircraft maintenance experience + 2-year technical degree required
4 years of relative aircraft maintenance experience as an Avionics Technician or like role performing troubleshooting or maintenance on aircraft
Bachelors' Degree with preferred experience in aircraft structural repair, customer support, or relative aircraft maintenance experience
Aircraft maintenance experience with extensive avionic technical knowledge, including background knowledge of mechanical, diagnostic, and electrical systems
Excellent oral, interpersonal, and written communication skills
Excellent customer service skills
Good computer skills
Self-motivated, disciplined, and able to work in a team environment to meet department level objectives
Occasional travel, sometimes on short notice
Benefits
$5,000 state of Kansas Aviation tax credit for up to five years
Competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members
Company
Textron Aviation
Textron Aviation make finding an aircraft simple.
10001+ employees
H1B Sponsorship
Textron Aviation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$3.33MKey Investors
Kansas Department of Commerce
2023-06-16Grant· $3.33M
Leadership Team
Ron Draper
President and CEO
Chad Archer
Senior Vice President & Chief Financial Officer
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-08
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