Configuration Support Analyst – Support Services, Federal Services jobs in United States
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NetSuite · 18 hours ago

Configuration Support Analyst – Support Services, Federal Services

positionOrlando, FL, United States
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

NetSuite is a company that provides cloud-based business management solutions, and they are seeking a Configuration Support Analyst to support application maintenance for Federal Services clients. The role involves configuring service requests, conducting requirements gathering, and providing Level 2 customer support for technical issues.

Cloud ComputingEnterprise SoftwareSaaSElectronicsSoftwareAppsComputerCRMiOS
badNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Provide Level 2 customer support for technical and functional issues via phone and electronic channels
Conduct scope assessment, gather requirements, and configure application solutions
Execute change management procedures and validate configuration accuracy through workflow testing
Troubleshoot software defects, for ongoing support activities post-implementation
Deliver consultation on best practices and configuration standards across solutions
Collaborate with internal stakeholders and participate in structured service delivery processes

Qualification

Customer support experienceSoftware application supportClinical IT experienceCCLSQLAnalytical thinkingProblem-solvingCommunication skillsTeam player

Required

Two to four (2–4) years of client-facing or customer support experience
Two (2) years supporting software applications
Demonstrated prioritization, analytical thinking, and complex problem-solving ability
Ability to obtain and maintain the required government security clearance
U.S. citizenship required in accordance with federal client contract

Preferred

Clinical or healthcare information technology experience, including Cerner or Oracle Health
Experience with CCL, SQL, or related query languages
Associate's degree, bachelor's degree, or relevant technical training preferred

Benefits

Flexible medical
Life insurance
Retirement options
Volunteer programs

Company

NetSuite

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NetSuite is cloud computing company dedicated to delivering business applications over the internet.
dateFounded in 1998
location
Redwood Shores, California, USA
people-size10001+ employees
web-link
https://www.netsuite.com/portal/home.shtml

Funding

Current Stage
Public Company
Total Funding
$157.79M
Key Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M

Leadership Team

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Brian Chess
SVP Technology and AI
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Eli Johnson
Vice President, Global Sales Productivity
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