Equinix · 23 hours ago
Senior Associate End User Technology Engineer
Redwood City, CA
Full-time
Hybrid
Mid, Senior Level
$73K/yr - $110K/yr
4+ years expEquinix is the world’s digital infrastructure company®, focused on enabling innovations that enrich work and life. As a Senior Associate End User Technology Engineer, you will provide Level 2 technical support, diagnose issues across end-user technologies, and collaborate with senior IT engineers to ensure service level agreements are met.
Telecom & CommunicationsCloud ComputingSoftwareInformation TechnologyCloud Data ServicesData CenterInfrastructureInternet
Responsibilities
Troubleshoot and resolve issues related to Windows 11, macOS, Microsoft 365, and internal applications
Image, configure, upgrade, and repair desktops and laptops from major vendors including Dell, Lenovo, Apple, and Microsoft
Deliver exceptional support to Equinix Executives, both onsite and remotely
Provide remote technical support with emphasis on North American locations, including Seattle, Silicon Valley, Los Angeles, Denver, Dallas, Miami, Atlanta, Washington DC, Chicago, New York, Boston, Tampa, and key Canadian metros
Complete DIO projects such as software/hardware deployments and asset audits
Perform daily walkthroughs and rapid issue resolution for Zoom‑Enabled Rooms
Host or moderate Zoom virtual meetings and webinars, as needed
Collaborate with telecom engineers to resolve end‑user VoIP and telecom issues
Deliver outstanding customer service with professionalism and empathy
Create and maintain IT knowledge base articles to support long‑term operational excellence
Lift, move, and handle equipment up to 50 lbs
Qualification
Required
Deep technical knowledge of Windows 11, macOS, and Microsoft 365
Experience supporting end‑user hardware from Lenovo, Dell, Microsoft, and Apple
Hands‑on experience with the Zoom Admin Portal, including hosting and moderating virtual meetings
Strong understanding of system administration, basic networking, and VoIP technologies
4–6 years working in a fast‑paced IT helpdesk or end‑user support environment
Bachelor's degree in computer science, MIS, or equivalent practical experience
Preferred
Executive support
Microsoft Intune or SCCM
Active Directory administration
Microsoft 365 Certified: Modern Desktop Administrator Associate
Exceptional written and verbal communication skills
Highly detail‑oriented, organized, and customer‑obsessed
Benefits
Employee Assistance Program
Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
Company
Equinix
Equinix is an internet company that provides data center services for companies, businesses, and organizations.
10001+ employees
H1B Sponsorship
Equinix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (113)
2024 (157)
2023 (117)
2022 (121)
2021 (179)
2020 (122)
Funding
Current Stage
Public CompanyTotal Funding
$4.27BKey Investors
Elliott Management Corp.Crosslink Capital
2025-11-19Post Ipo Debt· $498.42M
2025-07-22Post Ipo Equity
2025-03-17Post Ipo Debt· $375.86M
Leadership Team
Adaire Fox-Martin
Chief Executive Officer & President
Keith Taylor
Chief Financial Officer
Recent News
Benzinga.com
2026-02-12
legacy.thefly.com
2026-02-12
2026-02-11
Company data provided by crunchbase