Bell Techlogix, Inc. · 1 day ago
Deskside Support Engineer
Carlsbad, CA
Full-time
Onsite
Senior Level
$32/hr - $35/hr
5+ years expBell Techlogix, Inc. is a recognized leader in providing IT services and solutions. The Deskside Support Engineer is responsible for advanced service, repair, and installation of computer products, providing technical support to customers, and training other employees on the team.
Information Technology & Services
No H1B
U.S. Citizen Only
Responsibilities
Performs routine and advanced computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment
Primarily provides Tier 3 level support; will provide Tier 1 and/or 2 level support as needed
Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction
Processes timely and accurate information to ensure compliance with vendor warranty requirements
Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns
Adheres to client policies and procedures while maintaining the integrity of the customer’s data
Maintains and updates work order tickets in client’s ITSM tool
Coordinates across multiple departments/vendors to provide support
Represents Bell Techlogix in a professional and businesslike manner and communicates effectively with customers and associates
Interacts with the customer when responding to technical questions or requests for information
Supports the Team Lead and/or Supervisor with reporting and responsibility coverage
Trains other technicians
Maintains regular attendance
Other duties as assigned by management
Qualification
Required
Must have a high school diploma or equivalent; College degree in a related field is preferred
At least 5 years of technical or related experience is preferred. Relevant education may substitute technical experience
Proficient in the troubleshooting and repair of various manufacturers' laptops, desktops, printers, and peripherals
Working knowledge and hands-on experience supporting handheld devices and/or mobile devices
Working knowledge and understanding of client's hardware platforms
Working knowledge and understanding of client's software and user base
Working knowledge and understanding of AD and SCCM (or similar software)
Proficient with various versions of Microsoft operating systems
Proficient with various versions of Microsoft Office Suites
Knowledge of industry quality standards
Original Equipment Manufacturer (OEM) certifications obtained to perform warranty repairs, as required
Client-required certifications, if needed
Ability to travel to Bell Techlogix or client site locations; overnight stays required on some occasions
Strong verbal and written communication skills
Ability to explain product material to a variety of audiences at all levels of the business
Ability to work independently and as a member of a team
Effective interpersonal skills
Attention to detail, excellent organizational skills, and must possess solid customer service skills
Maintain a professional dress code and general appearance
Must be able to lift and carry at least 75 lbs
Must be able to stand for long periods of time
Must be able to walk for long distances
Must be able to sit at a computer for long periods of time
Must be able to work in a fast-paced environment
Manual dexterity to use keyboard to input information
U.S. Citizenship required due to federal government contract requirements
Must pass pre-employment, post offer background check and drug screen
Must maintain required certification levels
Must maintain valid driver's license
Must have reliable vehicle and maintain proper insurance while employed
Preferred
College degree in a related field is preferred
At least 5 years of technical or related experience is preferred. Relevant education may substitute technical experience
Benefits
PTO
Health, Dental, and Vision Insurance
401K
Maternity & Paternity Leave
Company
Bell Techlogix, Inc.
As a leading information technology managed services and solutions company, Bell Techlogix provides transformational Next Generation Digital Workplace and Infrastructure Management Solutions to large and mid-market enterprises, as well as the public sector.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ron S. Frankenfield
Chief Executive Officer
Christopher Avery
Chief Technology Officer
Recent News
2025-05-29
2025-04-18
Company data provided by crunchbase