SpotOn · 9 hours ago
QTC Systems Analyst
Royal Oak, MI
Full-time
Onsite
Senior Level
$96K/yr - $132K/yr
7+ years expSpotOn is a company focused on empowering independent restaurants with innovative technology solutions. They are seeking an Enterprise Transformation Quote-to-Cash Systems Analyst to support business systems needs, enhance operational processes, and collaborate with various stakeholders to improve user experiences. The role requires meticulous attention to detail and strong communication skills to facilitate effective collaboration and documentation.
PaymentsSoftwareMobile PaymentsSales Automation
Responsibilities
Supports the business via Jira tickets in investigating, resolving, and escalating (when necessary) Salesforce issues and errors
Collection of requirements, bug details, and documentation
Configure and Enhance our Quote and Proposal capabilities using DealHub
Work with Stakeholders to document user stories as they apply deliverables to requests for fixes or enhancements within SpotOn’s end-to-end processes
Maintain a highly available Quote/Proposal process for our 600+ AE team using DealHub and Salesforce
Deep understanding of how to map business processes within our back-office systems while being able to explain technical elements to non-technical personnel, verbally and in writing
Researches, documents, and completes requirements for SFE JIRA projects
Manages UAT in QA for each release and documents acceptance/feedback to ensure successful deployments for SFDC and DealHub processes
When given a task, consider all relevant stakeholders and the processes leading to and from the requested changes. Weekly status communications to the Project Manager for broader team communication
Ability to convey knowledge of DealHub and Salesforce and how it can apply to the solution–guided requirements development and stakeholder education
Create end-user training content and collaborate with Enablement for deliverable development and collaboration on Sales and CRM (SFDC) processes
Works with Business Specialists to develop skills in story writing, requirements refinement, along with overall process and technology knowledge expansion
Work closely with the other Business Analysts, Development and Stakeholders to deliver requested solutions on time
Develop and evolve best practices for requirements collection – When is cross-functional input needed vs. individual teams?
Broad consistent communication of priorities and progress across the business: inflight, up next, and roadmaps
Develop the trust of the power users within SpotOn
Qualification
Required
7+ years of experience in a Business Analyst, Consulting or Dealhub/Salesforce Administrative related position
Able to multitask, prioritize, and manage time efficiently
Goal-oriented, organized team player
Encouraging to team and staff; able to mentor and lead
Excellent verbal and written communication skills
Pays strict attention to detail
Good interpersonal and presentation skills for interaction with all levels of management
Capacity to accept and utilize constructive criticism
Alignment with our company's values
Preferred
Bachelor's degree preferred but not required
Company
SpotOn
SpotOn provides mobile payment technology and a management system for restaurants and small businesses.
1001-5000 employees
H1B Sponsorship
SpotOn has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (3)
2023 (5)
2022 (7)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$918MKey Investors
Dragoneer Investment GroupAndreessen HorowitzDST Global
2022-05-18Series F· $300M
2021-09-13Series E· $300M
2021-05-25Series D· $125M
Leadership Team
Zach Hyman
Co-Founder
Mark Walz
Chief Technology Officer
Recent News
2025-12-02
Company data provided by crunchbase