Michigan Broadband Services · 22 hours ago
Level 1 Support Technician
Escanaba, Michigan, United States
Full-time
Onsite
New Grad, Entry LevelMichigan Broadband Services is a locally focused, rural internet service provider seeking multiple Level 1 Support Technicians to join their team. This role serves as the first point of contact for customers, emphasizing customer care, troubleshooting, and professional communication for internet services.
Telecom & CommunicationsInternetUnified CommunicationsVoIP
Responsibilities
Serve as the first voice our customers hear when they contact support
Provide courteous, clear, and professional assistance to residential and small business customers
Listen carefully to customer concerns, ask guided questions, and explain next steps in plain language
Troubleshoot common internet and Wi-Fi issues, including connectivity problems, speed concerns, and basic modem or router checks
Use internal tools to review account information, service status, and outages
Document all customer interactions and troubleshooting steps accurately
Escalate unresolved or complex issues to Level 2 support or field technicians with clear notes
This role may include evenings, weekends, or rotating on-call coverage. Flexibility is important as we continue to grow and expand our services
Qualification
Required
Strong customer service and communication skills
A professional and friendly phone presence
Patience and empathy when assisting customers
Basic understanding of home internet concepts such as Wi-Fi, routers, and modems
Interest in learning fiber and DSL internet systems
High school diploma or equivalent required
Preferred
Experience with ISP or telecom equipment such as Adtran or Calix is preferred but not required
Prior customer service or call center experience is a plus but not required – we are happy to train the right person!
Benefits
401(k) matching
Medical, dental and life insurance
Holiday pay
Paid time off
Company
Michigan Broadband Services
Michigan Broadband Services offers VoIP, internet and communication hosting programs and services.
Founded in 1908
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-09-04
2025-04-29
Company data provided by crunchbase