Intelligent Waves · 1 day ago
Lead Server Support Center Technician
San Antonio, TX, US
Full-time
Onsite
Senior Level
6+ years expIntelligent Waves is seeking a Lead Server Support Center Technician to support warfighter mission assurance by overseeing daily Server Support Center operations and ensuring the reliability of mission-critical servers. This role provides technical leadership in VMware virtualization and enterprise server administration, managing installations, configurations, and maintenance while mentoring junior staff.
Information Technology & Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Administer and support server operating systems, with a focus on Windows Server 2008 and higher, ensuring reliable and secure mission operations
Analyze and troubleshoot complex system and infrastructure issues, implementing corrective actions to restore and sustain service availability
Manage IP-based network environments, supporting configuration, connectivity, and ongoing operational requirements
Perform routine backups, system restorations, and disaster recovery planning to protect mission-critical data and infrastructure continuity
Provide clear, timely communication and status reporting to technical teams and Government leadership to maintain operational transparency
Leverage automation and scripting tools to improve server administration processes and enhance overall efficiency
Develop and maintain technical documentation, accurate server records, and configuration management compliance across supported environments
Lead and mentor team members, fostering a collaborative culture focused on high performance and continuous improvement
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field, or a minimum of 6 years of equivalent relevant experience
DoD 8140-approved and registered IAT Level II baseline certification required; Security+ CE preferred
Extensive hands-on experience with VMware administration (version 5.1 or higher) and the design of program- and mission-specific system environments
Proven ability to maintain server performance and reliability through system monitoring, patch management, and Automated Service Interruptions (ASIs)
Active Counterintelligence (CI) Polygraph clearance required to sustain authorized access to NSA server environments
Strong familiarity with DoD cybersecurity compliance requirements, including STIGs, IAVAs, IAVBs, and TCNO directives
Preferred
Security+ CE preferred
Benefits
Medical
Dental
Vision
Paid PTO
Life and disability insurance
Technical training
Tuition bonuses
Company
Intelligent Waves
Intelligent Waves, a veteran-owned organization, delivers secure, innovative technology solutions for federal defense and intelligence missions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Marqus Hutchinson
Chief Technology Officer
Amy Wood
Chief Financial Officer
Company data provided by crunchbase