TriWest Healthcare Alliance · 13 hours ago
Tech Support Analyst - Hybrid - Honolulu, HI
Honolulu, HI
Full-time
Hybrid
Entry Level
$65K/yr - $70K/yr
2+ years expTriWest Healthcare Alliance is dedicated to serving veterans and their families by connecting them to health care in the community. They are seeking a Tech Support Analyst who will provide technical, administrative, and professional support for desktop computers and peripherals, performing troubleshooting, system monitoring, and maintenance tasks.
HealthcareHealth Care
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Functions as a technical resource and Subject Matter Expert for the resolution of routine to moderate desktop problems
Consistently follows standard troubleshooting steps to resolve problems. Documents and evaluates incidents and problems on the various desktop systems
Executes routine tasks and accepts and resolves escalated support issues from end users
Answers Help Desk calls to the Service Center 60% of the time
Works on and resolves open Service Desk tickets 30% of the time
Supports other technical support activities 10% of the time
Interfaces with client departments on desktops issues
Qualification
Required
High School Diploma or GED
2+ years of customer service experience
U.S. Citizenship – if assigned to TRICARE contract
Must be able to receive a favorable interim and adjudicated final Department of Defense (DoD) background investigation – if assigned to TRICARE contract
Personal computer, Microsoft Server, networking and operations experience
Experience in analyzing operations, including project management through implementation and support
Preferred
Associates Degree (AA or AAS) in Business, Computer Science, Engineering or related field or equivalent combination of education and experience
A+, Helpdesk, or Microsoft Certified Desktop Support Technician
2+ years technical experience with telephone systems/software
Benefits
Medical, Dental and Vision Coverage
Paid time off
401(k) Retirement Savings Plan (with matching)
Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
Tuition reimbursement
Paid volunteer time
Company
TriWest Healthcare Alliance
TriWest Healthcare Alliance - Serving Those Who Serve. At TriWest, we honor the sacrifice and service of our nations military families by
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-01-30Debt Financing
Leadership Team
Mark E. Babbitt
Senior Advisor to President & CEO
Joseph Oddo
Vice President and Chief Information Officer
Recent News
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