SMX · 14 hours ago
NMCI Point of Contact (5034)
Patuxent River, MD
Full-time
Onsite
Mid Level
$24.03/hr - $37.69/hr
3+ years expSMX is seeking a mid-level NMCI Point of Contact (POC) in support of their NAWCAD customer at the Patuxent River Naval Air Station. The role involves maintaining customer relations, managing employee data within the NMCI Enterprise Tool, and ensuring effective communication with other NMCI POCs while assisting customers with technical issues and equipment setup.
Cloud ComputingCyber SecurityBig DataSoftwareInformation TechnologyAnalyticsCloud Data ServicesCloud SecurityIT Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Create and maintain customer relations ensuring the POC is aware of their customer base and the customers are aware of whom their NMCI POC is
Create and maintain employee and seat order data within NMCI Enterprise Tool (NET) (or NMCI ordering system) including creating profiles for new employees, ordering new seats, transferring assets, and terminating seats as required
Maintain effective communication with other NMCI POC’s especially as employees move throughout the organization
Follow procedures for CLIN ordering outside of NET to support specific Competency/PMA requirements
Maintain a working knowledge of proper NET procedures through attendance of training sessions and communication with NAVAIR CTR Staff members
Maintain familiarity with the NAVAIR NMCI Portal, NMCI Websites & other NMCI documentation
Work with Competency/PMA Manager, Financial Approver, and NAVAIR CTR Team in addition to following NMCI business rules and other guidance/directives provided by the NAVAIR CTR to ensure seat orders are cost effective and accurate
Respond to data calls in accordance with specific directions provided
Maintain local records (spreadsheets, databases, etc.) of Competency/PMA data
Assist customers if they encounter obstacles in processes for receiving their new equipment and receiving applicable documentation by forwarding issues for resolution to the NAVAIR CTR Team
Elevate issues regarding receipt of proper (ordered) equipment and incomplete seat/service delivery within allotted timeframes to the NAVAIR CTR Team
Verify that users requesting legacy applications have the required software license(s) or are covered by Navy-wide licensing
Elevate issues to NAVAIR CTR Team as required for disputes between customers and the NMCI contractor
Report changes or emerging requirements (i.e. external connectivity, print, kiosk, etc.) to the NAVAIR CTR Team
If required by the site, ensure RDT&E equipment and kiosk computers meet valid requirements and are properly identified
Ensure co-workers are kept up to date on NMCI status and compliance with guidance distributed by the NMCI CTR Team
Attend regularly scheduled and other scheduled meetings specifically the NMCI War Room and site-specific POC meetings to remain informed on NMCI implementation policies, procedures, and current user issues
Maintain working knowledge of MAC policies and procedures, ensuring proper format and correct data fields are populated during creation, and ensuring completion in accordance with customer requirements and time constraints
Ensure users document all problems with the NMCI Help Desk and obtain a ticket number to support the escalation of problems
Elevate unsolvable end user problems to NAVAIR CTR, CTR Staff members or other appropriate entities to elevate to the NMCI contractor after following established NMCI processes (such as opening a trouble ticket with NMCI Help Desk)
Assist with Outlook Issues, maintain printers and copiers, and assist with printer mappings
Submit MAC requests and assist with processing SAAR/SAAR-N forms
Assist with data migration and backups and validate asset information for machine refreshes
Provide Technical assistance to customers with software, hardware and connectivity issues
Assist customers with audio-visual equipment to include conference room set-up for VTCs, phone conferences and both unclassified and classified meetings
Assist customers with set-up of desktop/laptop workstations (i.e. people new to office/switching desks)
Maintain/update Outlook distribution lists and share drive and SharePoint permissions
Assist with share drive/SharePoint maintenance/organization
Coordinate with customers and Base Telephone Office regarding desktop phones and mobile device requirements
Qualification
Required
Clearance Required: Top Secret
3+ years of experience
Knowledge and experience supporting customers with computer hardware and software
Written/oral communication skills
Proficient in Microsoft products - Outlook, Excel, Word, TEAMS
Strong attention to detail of identified data elements
Ability to work as a member of a team
Strong work ethic, commitment to producing optimum results for each given task
Willingness to pitch in and help with whatever task is needed to get the job done
Benefits
Health insurance
Paid leave
Retirement
Company
SMX
SMX is a provider of information technology (IT), services, and advanced engineering with a focus on Cloud Solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Peter LaMontagne
Chief Executive Officer
Recent News
GlobeNewswire
2026-01-22
Company data provided by crunchbase