The Amenity Collective · 1 day ago
Tier 1 Support Engineer
Owings Mills, MD
Full-time
Onsite
Entry Level
$50K/yr - $55K/yr
1+ years expThe Amenity Collective is North America’s leading provider of single-source solutions across the aquatics, fitness, and recreation industries. They are seeking a Tier 1 Support Engineer to handle help desk tickets, provide exceptional customer service, and support mobile devices while working in a collaborative environment.
HospitalityConstructionConsultingFacilities Support ServicesFacility Management
No H1B
Responsibilities
Handle Tier 1 help desk tickets through our ticket queue, email, or phone
Take ownership of Support tickets, working and tracking issues to a timely resolution
Communicate with the Director of Managed Service for issue escalations or potential resolutions
Help with supporting mobile devices such as iOS and Android devices
Record detailed information on issue resolutions in our ticketing system
Excellent communication, Excellent customer service, written and verbal are vital
Ability to work scheduled 8 am - 5 pm ET
Able to lift at least 30 pounds
Must own a reliable vehicle for travel
Ability to work on-call rotation shift for weekends (limited)
Qualification
Required
1-3+ years of experience in a Service or Help Desk Desk/Support Center environment
CompTIA A+ Certified (Must Have)
Experience with Windows and Mac operating systems and hardware
Experience with printers, scanners, and other computer peripherals
Basic administration of user accounts and groups
Jira Service Management Experience
Experience with Active Directory
Experience with Google Workspace & Microsoft Office
Knowledge of network basics (TCP/IP, DHCP, and DNS)
Experience with Remote Desktop
Experience with antivirus and end-point protection
Able to provide support for Microsoft products and Google Workspace
Knowledge of cloud fundamentals
Able to lift at least 30 pounds
Must own a reliable vehicle for travel
Ability to work scheduled 8 am - 5 pm ET
Ability to work on-call rotation shift for weekends (limited)
Excellent communication, Excellent customer service, written and verbal are vital
Preferred
Experience with Jira Service Management, and Confluence is a plus
Knowledge of Salesforce and Workday a plus
Benefits
Growth & development opportunities
12-month roadmap to advance to a Senior Accountant position
Paid Time Off including paid vacation days, sick days, floating holidays, and company holidays
Comprehensive health benefits package including access to medical, vision and dental coverage
Employee Assistance Program
Ancillary benefits including short-term and long-term disability insurance, life insurance, critical illness, and accident insurance
401(k) benefits with a company match and access to financial wellness educational materials & resources
Company
The Amenity Collective
The Amenity Collective offers lifestyle services and hospitality solutions, focusing on facility management and design.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Sheehan
Chief Executive Officer
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