Graham Technologies · 1 day ago
Financial Systems Support Analyst
Reston, VA, USA
Full-time
Onsite
Entry, Mid LevelGraham Technologies is seeking a Financial Systems Support Analyst to provide Tier 1 and Tier 2 functional application support in a federal help desk environment. This role focuses on supporting end users of contract management and financial systems, particularly on Appian and PeopleSoft platforms.
SoftwareDeveloper APIs
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide Tier 1 and Tier 2 functional support for federal users of contract and financial applications
Assist end users with business process workflows, data entry, approvals, and transaction troubleshooting
Support users of Appian-based workflows and PeopleSoft Financials, including navigation, error resolution, and process guidance
Serve as the primary point of contact for application-related inquiries, not hardware or infrastructure issues
Ensure accurate and timely transaction processing within financial and contract systems
Collaborate with government stakeholders, functional SMEs, and technical teams to resolve application issues
Support end-of-month and end-of-fiscal-year (EOFY) processing activities
Assist with account validation, reconciliation support, and data accuracy checks
Document issues, resolutions, and workflows in tickets, SOPs, and knowledge base articles
Contribute to the creation and maintenance of program documentation and SOPs
Provide user assistance and informal training (e.g., walkthroughs or brown bag sessions) for financial and contract systems
Participate in application testing, validation, and release support as needed
Qualification
Required
Active TS/SCI security clearance
CI Polygraph or eligibility to obtain one
Experience providing Tier 1-2 support for functional or business applications
Prior experience supporting ERP systems, workflow platforms, or financial/contract applications
Understanding of federal finance, contracting, or acquisition processes
Strong customer service skills with the ability to support non-technical users
Excellent written and verbal communication skills
Ability to thrive in a fast-paced, transaction-driven federal environment
Preferred
Hands-on experience supporting PeopleSoft Financials
Experience with Appian or similar low-code/workflow platforms
Background supporting federal financial, contract, procurement, or acquisition systems
Exposure to Defense Travel System (DTS) or other government transaction systems
Experience supporting EOFY or surge financial processing periods
Benefits
Four Weeks of Accrued PTO in the First Year
Eleven Paid Federal Holidays
Comprehensive Health, Dental, Vision, and Life Insurance
401(k) Plan with Annual Employer Contributions
Flexible Schedules
Reimbursements for Continued Education and Training
Company
Graham Technologies
Graham Technologies is a firm that specializes in Software Development and Systems Integration.
Founded in 2007
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sylvion Mbi
Chief Operating Officer
John Moore, PMP
Chief Growth Officer
Company data provided by crunchbase