BeyondTrust · 19 hours ago
Technical Support Engineer
United States
Full-time
Remote
Senior Level
5+ years expBeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio. The Technical Support Engineer will be responsible for delivering exceptional customer service and driving technical investigations while collaborating with various teams to address customer technical needs.
Cloud ComputingCyber SecuritySoftwareCloud SecuritySecurity
Responsibilities
Strong dedication to customer service
Strong team interaction skills
Proven confidence to drive technical investigation efforts in a remote work environment, both independently and as part of the team
Excellent verbal and written communication skills, in person, by telephone, and with large teams
Ability to understand and analyze customer technical needs
Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
Strong passion for solving issues and learning new skills
Qualification
Required
Bachelor's degree or equivalent experience in a related technical field
At least 5 years in enterprise software customer support and/or IT related support
Strong dedication to customer service
Strong team interaction skills
Proven confidence to drive technical investigation efforts in a remote work environment, both independently and as part of the team
Excellent verbal and written communication skills, in person, by telephone, and with large teams
Ability to understand and analyze customer technical needs
Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
Strong passion for solving issues and learning new skills
Must have 3 years or more of advanced experience with the following topics in a technical role: Windows Server OS
Must have 3 years or more of advanced experience with the following topics in a technical role: Account Administration: Windows, Active Directory
Must have 3 years or more of advanced experience with the following topics in a technical role: Active Directory/LDAP and GPO Administration
Must have 3 years or more of advanced experience with the following topics in a technical role: Networking (including troubleshooting, DNS, port testing, packet captures, TLS and secure communications)
Must have 3 years or more of advanced experience with the following topics in a technical role: RDP Connections
Must have 3 years or more of intermediate experience with the following topics in a technical role: UNIX/Linux OS administration
Must have 3 years or more of intermediate experience with the following topics in a technical role: Azure/Entra ID
Must have 3 years or more of intermediate experience with the following topics in a technical role: AWS IAM (roles, policies, and trust relationships)
Must have 3 years or more of intermediate experience with the following topics in a technical role: Command-Line Interfaces: CMD, Powershell, UNIX/Linux
Must have 3 years or more of intermediate experience with the following topics in a technical role: SSH Connection troubleshooting
Must have 3 years or more of intermediate experience with the following topics in a technical role: RestAPI and/or scripting (e.g. bash, Powershell, Python)
Preferred
Good to have experience: Other Cloud Technologies (AWS, Google)
Good to have experience: Virtualization
Good to have experience: DataDog
Good to have experience: Databases (SQL preferred)
Good to have experience: Security Software
Good to have experience: Versioned key-value stores and metadata tagging
Good to have experience: Compliance frameworks (SOC 2, ISO 27001, HIPAA)
Good to have experience: AWS STS (Security Token Service)
Good to have experience: Identity federation and OIDC flows
Good to have experience: CI/CD pipelines and technologies (Jenkins or similar)
Good to have experience: Kubernetes (service accounts and workload identity federation, secrets management)
Company
BeyondTrust
BeyondTrust is the global identity security leader protecting Paths to Privilege™ with an identity-centric approach.
1001-5000 employees
H1B Sponsorship
BeyondTrust has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2022 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearlake Capital Group
2021-06-01Private Equity
2018-09-13Acquired
2012-01-01Private Equity
Leadership Team
Janine Seebeck
Chief Executive Officer | Board Member
Marc Maiffret
Chief Technology Officer
Recent News
2026-02-06
2025-12-16
Company data provided by crunchbase