Pontoon Solutions · 9 hours ago
Program Consutlant
Redmond, WA
Full-time
Hybrid
Entry, Mid Level
$23.48/hr - $35.21/hr
2+ years expPontoon Solutions is a global leader in workforce solutions, and they are seeking a Program Consultant to act as a liaison between clients, suppliers, and internal teams. This role focuses on managing the contingent workforce program, ensuring compliance, and optimizing service delivery across multiple client work locations.
SoftwareInformation Technology
Responsibilities
Manage full lifecycle of requisition activity using VMS technology, including creation, updates, changes, cancellations, and status tracking
Receive and review new requisition requests; validate accuracy and completeness prior to entry and routing
Partner with hiring managers and consultants to schedule intake calls, resume reviews, interviews, and debriefs
Assign appropriate suppliers to requisitions based on supplier capabilities and performance data
Track onboarding milestones and ensure all pre-hire steps are completed in a timely and compliant manner
Build and maintain proactive relationships with client users, hiring managers, and supplier contacts through regular communication and site visits
Act as the initial point of contact for client and supplier inquiries, resolving issues or escalating as appropriate using standardized procedures
Support supplier community with training on SOPs, compliance requirements, and VMS best practices
Assist with supplier assessments and performance tracking to ensure alignment with program goals
Troubleshoot functional issues within the VMS platform and escalate complex technical concerns appropriately
Maintain electronic records and system fields (e.g., cost center numbers, customer IDs) to ensure data integrity
Monitor and document all requisition and candidate activity to maintain audit readiness and program compliance
Run reports, manage timekeeping adjustments, and support ticket resolution as needed
Coordinate frequently with Program Managers, Sr Program Consultants, and Engagement Coordinators to ensure accurate and timely execution of deliverables
Make recommendations for process improvements and support implementation of operational enhancements
Participates in special projects and performs other duties as assigned
Qualification
Required
High school diploma or equivalent required
2–5 years of experience in staffing, workforce solutions, customer service, or VMS/MSP environments
Experience working in a service-level or client-facing role with increasing responsibility
Skilled in communicating effectively verbally and in writing
Ability to establish and maintain effective working relationships
Excellent customer service orientation with a demonstrated ability to build and maintain relationships
Proven ability to manage competing priorities in a fast-paced, high-volume environment
Strong attention to detail and accuracy in data entry and documentation
Ability to work independently while collaborating effectively across multiple teams
Proficient with Microsoft Office products such as Word, Excel, PowerPoint, and Outlook
Preferred
Post-secondary education in a related field preferred
Benefits
Medical
Dental
Vision
Term life and AD&D insurance
Short-term and long-term disability
Additional voluntary benefits
Commuter benefits
Wellness plans
401k plan or a non-qualified deferred compensation plan
Personal Time Off (PTO) on an accrual basis up to 152 hours a year
10 Paid Holidays
1 Community Service Day
Up to 6 weeks of Paid Parental Leave
Company
Pontoon Solutions
Pontoon Solutions is a provider of workforce solutions
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ben Diersing
Global CFO
Anthony Dazzo, CCWP
Supplier Partnership Manager
Recent News
2025-08-05
2023-12-26
Company data provided by crunchbase