Operational Support Specialist jobs in United States
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KW PROPERTY MANAGEMENT AND CONSULTING · 22 hours ago

Operational Support Specialist

positionMiami, Florida, United States
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

KW Property Management and Consulting is seeking an Operational Support Specialist to serve as a professional, front-facing presence across multiple properties. This role focuses on guest relations, access control, problem resolution, and amenity oversight, while maintaining a visible leadership presence in high-traffic areas.

Real EstateConsulting

Responsibilities

Serve as the first point of contact for residents, guests, and visitors
Will support multiple properties and shifts in a designated region
FOH will cover various roles to include; Front Desk, Amenity Attendant, Administrative Assistant, and any other Front of House roles
Deliver a professional, welcoming, and service-oriented guest experience
Manage guest inquiries, concerns, and complaints with calm, effective resolution
Provide information and guidance regarding property rules, amenities, and services
Monitor and control building access, ensuring compliance with credentials and security procedures
Track guest interactions, incidents, and resolutions using company systems and logs
Maintain a visible presence in lobbies, common areas, amenity spaces, and exterior zones
Escalate issues appropriately while maintaining guest confidence and safety

Qualification

Customer service experienceInterpersonal skillsProblem-solving skillsCommunication skillsSituational awarenessVersatility in rolesReporting skills

Required

Strong interpersonal and communication skills
Proven customer service or guest-facing experience (hospitality, concierge, security, or property management preferred)
Ability to remain professional and composed in high-pressure situations
Must be versatile in ability to cover multiple FOH roles
Strong problem-solving and situational awareness
Basic reporting and documentation skills

Company

KW PROPERTY MANAGEMENT AND CONSULTING

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KW PROPERTY MANAGEMENT AND CONSULTING is a management consulting company providing property management services.
dateFounded in 2004
location
Miami, Florida, USA
people-size1001-5000 employees
web-link
https://kwpmc.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2022-09-28Acquired

Leadership Team

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Jennifer Santaniello
Regional Vice President, West Palm Beach Region
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Recent News

The Real Deal
Movers & Shakers: Compass lands 78-agent team in Boca Raton
2025-12-16
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KW PROPERTY MANAGEMENT & CONSULTING Promotes Annet Bonzon to Vice President in Miami-Dade County
2025-09-25
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KW PROPERTY MANAGEMENT & CONSULTING Significantly Expands in Central and Southwest Florida with More Than 6,000 Units
2025-09-12
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