Campus · 12 hours ago
Student Support Coordinator
New York, NY
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $75K/yrCampus is on a mission to accelerate the talent of tomorrow and reimagine what college can be. The Student Support Coordinator will play a critical role in supporting students through complex situations, ensuring fair application of institutional policies while providing advocacy and guidance.
EducationEdTechHigher Education
No H1B
Responsibilities
Own the student emergency fund process to ensure timely and equitable distribution of support
Manage student support cases and help students navigate government assistance programs and applications, such as SNAP and related benefits, as well as connect students to community-based resources, including nonprofit organizations and local support services, to support short-term needs and long-term stability
Uphold student accountability with care by managing student conduct cases, including investigations, hearings, and sanctions, ensuring alignment with institutional policies and enhancing practices that promote learning and growth
Be a first responder for student well-being by connecting students in crisis to the right mental health resources, building a stronger network of support services, and ensuring timely referrals
Oversee and facilitate the student grievance process, working to resolve complaints through mediation, policy clarification, and institutional advocacy
Contribute to reporting and measurement that ensures compliance and requirements with governmental and accreditation institutions, provides actionable insights to improve the student experience and support services, and effectively conveys needed information across Campus departments
Support with student community and communications moderation and curation. This may include crafting student messaging, ensuring our online student platform remains a safe digital space, and supporting student organizations
Champion accessibility and equity by coordinating ADA / Title IX accommodations and ensuring compliance with disability regulations, working closely with faculty and staff to support students
Qualification
Required
Passionate about student success, equity, and community well-being
Strong judgment, empathy, and the ability to balance student-centered care with clear boundaries and policy adherence
Successfully advocated for student access and equity - whether through managing accommodations, handling student conduct, or leading inclusion initiatives
Track record of handling complex student cases with professionalism, discretion, and a student-centered approach
Confidently navigate challenging conversations - whether mediation disputes, guiding students through housing or food insecurity, or supporting mental health concerns
Deep knowledge of higher education policies and compliance (ADA, FERPA, student conduct, Title IX) and know how to implement them effectively
Proactive problem solver who doesn't just manage processes but actively improves them
Excited to partner with Coaches to navigate student support processes, providing guidance on policies, resources, and next steps to best support students
Thoughtful, patient approach to supporting students through complex processes like SNAP and other government benefits
Benefits
Medical, dental, and vision insurance
401(k) match
Fertility benefits via Carrot
Flexible Time Away + paid holidays
In-office lunches for our NY Office (did we mention, we’re dog friendly? 🐶)
Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
Social events - happy hours, birthday celebrations, holiday parties, & more!
Opportunity to make an impact – you’ll be an integral player in bringing our vision to life
Company
Campus
Campus is an online college offering accredited degrees with live classes taught by a network of the world's top professors.
Founded in 2016
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$101.6MKey Investors
General CatalystFounders FundJason Citron,Sam Altman
2025-03-20Series B· $46M
2024-04-23Series A· $23M
2023-05-01Series A· $29M
Leadership Team
Jerome Pesenti
CTO
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