University of Pennsylvania · 16 hours ago
Associate Director of Slate Systems & Data Insights - Office of Academic Innovation - Penn Engineering
3600 Market Street
Full-time
Onsite
Lead/Staff, Director/Executive
$84K/yr - $102K/yr
3+ years expThe University of Pennsylvania is a prestigious Ivy League institution known for its leadership in education and research. They are seeking an Associate Director of Slate Systems & Data Insights to provide strategic and technical leadership for CRM and data analytics within the Office of Academic Innovation. This role involves managing the Slate CRM architecture, overseeing data governance, and supporting student success initiatives through effective data practices.
EducationContinuing EducationEdTechSTEM EducationUniversities
Responsibilities
Provide strategic leadership and oversight for Slate CRM, data, and analytics platforms supporting OAI, including Slate and integrated systems
Define and maintain the long-term roadmap for Slate CRM architecture, data strategy, analytics capabilities, and platform integrations
Establish office-wide data governance frameworks, standards, definitions, naming conventions, access controls, and metadata practices
Ensure the security, privacy, and integrity of CRM and analytics systems by establishing and enforcing security standards, user access controls, and data handling protocols in alignment with institutional policies and regulatory requirements
Serve as the senior decision-maker for system design, data architecture, and analytics priorities across OAI
Leads the technical architecture, configuration, and ongoing evolution of Slate CRM instances supporting admissions, marketing, enrollment, and student success
Provide oversight and direction for complex automated communications, workflows, population logic, and third-party integrations within Slate
Oversee system administration, including user provisioning, role-based access, audit practices, and change management controls, to ensure secure and reliable system operations
Establish standards and best practices for data imports, deduplication, database hygiene, and lifecycle management
Serve as the senior subject matter expert on Slate CRM, evaluating new features, enhancements, and tools for institutional adoption
Translate business objectives into scalable system solutions and provide authoritative recommendations on CRM design and implementation
Provide oversight of data architecture and integration across Slate, Canvas, and other platforms
Define high-level data structures, flows, and system logic to ensure accurate, consistent, and accessible data across platforms
Identify systemic risks or gaps in data integrity, scalability, or usability and direct remediation efforts
Oversee test and production environments and ensure stability, performance, and controlled change management
Set the strategic direction for reporting, analytics, and visualization across OAI
Oversee the design and maintenance of dashboards and reporting frameworks supporting recruitment, marketing, enrollment, retention, and program performance
Ensure consistency, documentation, and version control across enterprise reporting assets
Advise senior leadership using data-informed insights, including marketing performance, pipeline health, and enrollment outcomes
Ensure alignment between operational reporting needs and long-term analytics strategy
Directly supervise and mentor the Data Services and Solutions team
Set priorities, performance expectations, and workload distribution across systems and analytics functions
Oversee intake, prioritization, and resourcing of systems, analytics, and reporting requests
Establish operational processes that promote accountability, sustainability, and continuous improvement
Serve as escalation point for complex systems, data, and reporting issues
Ensure the development and maintenance of comprehensive technical and functional documentation
Oversee the creation of institutional knowledge resources, SOPs, and governance documentation
Support data literacy and effective system use through standards, documentation, and collaboration with functional leaders
Perform other duties as assigned in support of departmental and institutional objectives
Qualification
Required
Bachelor's degree and 3 - 5 years of experience in CRM administration, systems analysis, data management, analytics, or related field or an equivalent combination of education and relevant experience
Demonstrated experience administering Slate CRM or a comparable enterprise CRM platform
Experience leading or overseeing data governance, system architecture, or analytics strategy
Experience supervising staff or managing complex projects with multiple stakeholders
Demonstrated ability to translate organizational goals into technical and data-driven solutions
Preferred
Master degree in Data Analytics, Data Science, Information Systems, CS, or related field strongly preferred
Experience in higher education admissions, enrollment management, marketing, or student success operations
Experience managing data strategy, analytics teams, or enterprise reporting initiatives
Familiarity with analytics and visualization platforms such as Tableau or Power BI
Experience overseeing integrations across multiple enterprise systems
Benefits
Health, Life, and Flexible Spending Accounts
Tuition
Retirement
Time Away from Work
Long-Term Care Insurance
Wellness and Work-life Resources
Professional and Personal Development
University Resources
Discounts and Special Services
Flexible Work Hours
Penn Home Ownership Services
Adoption Assistance
Company
University of Pennsylvania
The University of Pennsylvania is an American private Ivy League Research University that excels in producing future leaders.
10001+ employees
H1B Sponsorship
University of Pennsylvania has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (3)
2023 (2)
2022 (3)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$81.46MKey Investors
National Science FoundationUS Department of EnergyParent Project Muscular Dystrophy
2024-08-28Grant
2023-06-26Grant· $18M
2022-09-15Grant· $55M
Leadership Team
Mark Dingfield
Executive Vice President
Angela Duckworth
Rosa Lee and Egbert Chang Professor
Recent News
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