Realtor.com · 12 hours ago
Customer Care Representative
Phoenix, Arizona, United States
Full-time
Hybrid
Entry Level
$19.50/hr - $19.50/hr
2+ years expRealtor.com® is a leading online real estate platform that connects buyers, sellers, and renters with trusted insights and expert guidance. They are seeking a Customer Care Representative to provide exceptional service to real estate professionals by handling inquiries, troubleshooting issues, and maintaining customer rapport in a fast-paced call center environment.
Real EstatePropTechRental Property
Responsibilities
Answers incoming customer calls regarding billing issues, product problems, service questions and general customer inquiries
Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller
Update customer information in the customer service database, Salesforce with detailed notation of each call
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Impact the company’s bottom line by problem solving and turning frustrated customers into repeat customers
Utilizing effective communication and problem-solving skills via inbound phone to handle l customer inquiries – we believe in providing one-call resolution!
Meeting or exceeding company expectations around productivity and service quality goals
Adhering to all attendance and punctuality guidelines
Other duties and responsibilities as needed
Qualification
Required
Must be willing to work in a heavy phone-based environment
Must be able to work independently and in a team environment
Must be able to type, talk and navigate systems simultaneously
Typing words per minute - minimum expectation 35-40 WPM
Ability to multi task and adapt to changing business needs
Working knowledge and experience with Gmail, Salesforce (or other CRM platforms), G Suite, MS Office Suite, Instant Messenger and Chrome
Must have understanding of internet navigation and tools
Excellent communication skills, both verbal and written
Excellent track record of attendance
Must have High School diploma or equivalent
Preferred
Minimum two years of customer service experience preferred, ideally in a call center environment
Experience with performing outbound calls is a plus
Benefits
Inclusive and competitive medical, Rx, dental, and vision coverage
Family-forming benefits
13 paid holidays & flexible time off
8 hours of paid volunteer time off
Immediate eligibility for a 401(k) plan with a 3.5% company match
Tuition reimbursement program for degreed and non-degreed programs
1:1 personalized financial planning sessions
Student debt retirement savings match program
Free snacks and refreshments in each office location
Company
Realtor.com
Realtor.com is an online platform that allows users to search for real estate property records, houses, condos and lands. It is a sub-organization of Move.
1001-5000 employees
H1B Sponsorship
Realtor.com has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (62)
2023 (26)
2022 (83)
2021 (88)
2020 (52)
Funding
Current Stage
Late StageLeadership Team
Damian Eales
CEO
Janakiraman Karthikeyan
Chief Technology Officer
Recent News
2026-02-07
2026-02-06
Morningstar.com
2026-01-23
Company data provided by crunchbase