EPITEC · 15 hours ago
Customer Service Revenue Recovery Specialist II
Jackson, MI
Contract
Onsite
Mid LevelEPITEC is seeking a Customer Service Revenue Recovery Specialist II to manage Military, Medical, and Critical Care Certifications processes. The role involves ensuring compliance with regulatory billing rules, analyzing financial processes, and supporting revenue recovery initiatives.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Manage Military, Medical and Critical Care Certifications processes in compliance with all applicable regulatory billing rules
Ensuring compliance with the regulatory billing rules regarding financials related to dunning and disconnection processes, including preparing and executing Remote disconnect orders for non-payment
Analyze financial internal processes and technical system issues to determine and communicate corrective actions for potential dunning issues with the potential to impact the financial health of the company
Analysis and problem solving of customer financial behaviors and patterns, and correction of customer accounts that require manual financial intervention resulting from dunning, billing, theft, fraud, transfers, returns and system errors including collaboration with other departments to assist customers with energy bills when appropriate
Supporting our revenue recovery field staff through office coordinating and scheduling via email/IM/phone - providing support on orders to the field, ensuring inaccessible items are followed up on with customers, orders are cleared at the end of the day, etc
Supporting collection Initiatives and projects to decrease overall uncollectible expense in an effort to maintain financial health of the company
Other non-essential duties as assigned or may be necessary
Qualification
Required
Manage Military, Medical and Critical Care Certifications processes in compliance with all applicable regulatory billing rules
Ensuring compliance with the regulatory billing rules regarding financials related to dunning and disconnection processes, including preparing and executing Remote disconnect orders for non-payment
Analyze financial internal processes and technical system issues to determine and communicate corrective actions for potential dunning issues with the potential to impact the financial health of the company
Analysis and problem solving of customer financial behaviors and patterns, and correction of customer accounts that require manual financial intervention resulting from dunning, billing, theft, fraud, transfers, returns and system errors including collaboration with other departments to assist customers with energy bills when appropriate
Supporting our revenue recovery field staff through office coordinating and scheduling via email/IM/phone - providing support on orders to the field, ensuring inaccessible items are followed up on with customers, orders are cleared at the end of the day, etc
Supporting collection Initiatives and projects to decrease overall uncollectible expense in an effort to maintain financial health of the company
Technically Proficient using computer systems and tools
Problem Solving & Situational Analysis Skills
Prioritization and Management of Workload
A team player willing to cross-train on all Revenue Recovery processes and assist other team members as the workload requires
Financial literacy
Communication and collaboration skills
Associate Degree in business, finance (Required)
Company
EPITEC
Epitec is a premier technology services and professional staffing company.
Founded in 1978
1001-5000 employees
H1B Sponsorship
EPITEC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (189)
2024 (148)
2023 (154)
2022 (266)
2021 (203)
2020 (172)
Funding
Current Stage
Late StageLeadership Team
Mark Ruma
Chief Operating Officer (COO)
Company data provided by crunchbase