LendingClub · 1 day ago
Ops AI & Transformation Manager
Lehi, UT
Full-time
Hybrid
Mid Level
$85K/yr - $110K/yr
3+ years expLendingClub is a leading digital marketplace bank in the U.S., committed to helping members achieve financial goals through innovative solutions. The Ops AI & Transformation Manager will design and deploy AI-powered solutions to enhance contact center operations, collaborating with internal teams to ensure quality and performance.
LendingFinanceFinTechConsumer LendingCreditFinancial ServicesPeer to PeerPersonal Finance
Responsibilities
Design, configure, and deploy AI-powered agent assist behaviors (real-time guidance, recommendations, and insights) within contact center platforms, primarily Cresta
Build, test, and iterate on AI agents that automate or augment contact center workflows with a thoughtful, risk-based approach
Own end-to-end delivery of AI solutions, from requirements and design through launch, monitoring, and ongoing optimization
Partner with internal teams and vendors to fine-tune models, prompts, and behaviors based on performance and business outcomes
Collaborate closely with the existing AI team to share ownership of delivery, support, and continuous improvement
Contribute to and maintain documentation, playbooks, and deployment standards to ensure scalability and continuity
Troubleshoot issues in production environments and iterate quickly to improve reliability and impact
Translate operational and business challenges into practical, AI-enabled solutions
Qualification
Required
3–5 years of experience in analytics, automation, data, or applied AI roles, including hands-on experience deploying modern AI or LLM-powered solutions in production
Experience supporting AI solutions in contact center, customer operations, or workflow automation environments, including agent assist or conversational AI tools (Cresta experience is a plus)
Comfortable configuring, tuning, and iterating on AI behaviors, prompts, and workflows in live environments and understand how those systems impact operational metrics
Execution-focused and enjoy building, launching, monitoring, and improving solutions in fast-paced, ambiguous environments
Collaborate effectively with technical and non-technical partners and can clearly explain AI concepts to stakeholders
Bachelor's degree in a related field (e.g., Computer Science, Data Science, Engineering, Information Systems, or equivalent practical experience)
Experience working directly with foundation model APIs (e.g., OpenAI, Anthropic, Gemini)
Exposure to AI governance, quality monitoring, or tying AI initiatives to business KPIs
Benefits
Medical, dental and vision plans for employees and their families
401(k) match
Health and wellness programs
Flexible time off policies for salaried employees
Up to 16 weeks paid parental leave
Company
LendingClub
Since our founding in 2007, we have transformed the banking industry by bringing a traditional credit product - the installment loan - online and we’ve been on the fast track ever since.
1001-5000 employees
H1B Sponsorship
LendingClub has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (26)
2021 (19)
2020 (106)
Funding
Current Stage
Public CompanyTotal Funding
$392.23MKey Investors
CapitalG,Foundation CapitalKleiner PerkinsThomvest Ventures,Union Square Ventures
2017-04-09Post Ipo Equity
2014-12-11IPO
2014-08-22Series Unknown
Leadership Team
Scott Sanborn
CEO
Drew LaBenne
Chief Financial Officer
Recent News
p2p-banking.com
2025-12-24
Company data provided by crunchbase