Sparks Group · 2 days ago
Electromechanical Field Service Technician III - Los Angeles
Los Angeles, CA, US
Full-time
Onsite
Mid Level
$64K/yr - $75K/yrSparks Group creates trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. A Field Engineer will use his/her technical expertise to provide customer-site servicing, installation and repair of complex electromechanical equipment while maintaining customer satisfaction through proactive attention and positive interactions.
ConsultingHuman ResourcesStaffing Agency
Responsibilities
Provide customer-site servicing, installation and repair of complex electromechanical equipment
Maintain a high level of customer satisfaction through the use of data-driven tools
Provide support to customers on operational or maintenance aspects of equipment
Receive escalated customer concerns on technical and service related problems
Diagnose mechanical, hardware, software, and systems failures using established procedures
Determine the most effective repair/resolution to minimize customer downtime
Prepare reports for analysis of product failure trends and serviceability issues
Qualification
Required
Technical expertise in electromechanical equipment
Ability to provide customer-site servicing, installation, and repair
High level of customer satisfaction through data-driven tools
Proactive attention to customer requirements
Positive customer interactions
Support to customers on operational or maintenance aspects of equipment
Ability to receive escalated customer concerns on technical and service-related problems
Diagnose mechanical, hardware, software, and systems failures using established procedures
Determine the most effective repair/resolution to minimize customer downtime
Prepare reports for analysis of product failure trends and serviceability issues
Benefits
Health and life insurance
Paid and unpaid time off
Retirement and savings plans
Company
Sparks Group
We connect leading companies and nonprofits with exceptional IT, finance, creative and administrative talent - nationwide.
Founded in 1970
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Stephen Sparks
Chief Executive Officer
Company data provided by crunchbase