Baseten · 22 hours ago
Technical Enablement Lead
New York, NY
Full-time
Hybrid
Senior Level
$175K/yr - $210K/yr
5+ years expBaseten is a company that powers mission-critical inference for dynamic AI companies, and they are seeking a Technical Enablement Lead. This role involves building systems and programs that enable customer-facing engineers to deliver production-grade inference systems, while also establishing a single source of truth for technical knowledge and measuring the impact of enablement initiatives.
Artificial Intelligence (AI)SoftwareAI InfrastructureDeveloper ToolsMachine LearningSoftware Engineering
Responsibilities
Build the enablement system that scales FDE
Own and scale technical enablement for customer-facing engineers
Build structured onboarding, training, and delivery playbooks that reduce ramp time and improve production quality
Create learning labs, reference architectures, and opinionated templates for common inference workflows, including Truss and Chains
Own internal technical knowledge: Establish and maintain a single source of truth for runbooks, troubleshooting, and performance best practices
Close the loop between field learnings and product: Turn field learnings into durable enablement assets and product feedback in partnership with Product and Engineering
Measure impact and iterate: Define and track enablement KPIs and continuously iterate based on real-world outcomes
A “Baseten Inference Expert Share” for new FDEs: Truss + Chains + observability + performance fundamentals + production readiness checklist
A certification path for “Production Inference Delivery” that standardizes how projects move from PoC to reliable production services
A reference library of architectures and templates (LLM serving, GPU performance triage, cost/latency tradeoffs, rollout + rollback patterns)
A playbook for “own it, fix it, write it down” incident learning that reduces repeat escalations across accounts
Qualification
Required
5+ years of experience supporting production software and systems teams
Proven ability to teach and communicate complex technical topics to technical audiences
Working knowledge of software engineering fundamentals, ML inference systems, and operating high-performance services (scaling, reliability, observability, incident response)
Experience in technical enablement, developer education, solutions engineering, or a related role supporting customer-facing engineers
Preferred
Familiarity with modern inference ecosystems and serving engines (and the realities of performance debugging in production)
Prior experience building structured onboarding/certification programs for technical teams (labs, simulations, curricula)
Experience shipping reusable internal tooling or open-source enablement assets in a developer tools company
Familiarity with Baseten workflows (Truss / Chains) or similar model packaging + orchestration systems
Benefits
100% coverage of medical, dental, and vision insurance for employee and dependents
Generous PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
Paid parental leave
Company-facilitated 401(k)
Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Company
Baseten
Baseten is an AI infrastructure company that integrates machine learning into business operations, production, and processes.
51-200 employees
H1B Sponsorship
Baseten has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (8)
2023 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$585MKey Investors
CapitalG,IVP,NVIDIABondIVP,Spark Capital
2026-01-20Series Unknown· $300M
2025-09-05Series D· $150M
2025-02-19Series C· $75M
Leadership Team
Aaron Relph
Design
Recent News
Crunchbase News
2026-02-04
2026-01-23
Company data provided by crunchbase