Grand Traverse Band Economic Development Corporation · 7 hours ago
IT TECHNICIAN
ADMINISTRATION, Peshawbestown, MI, US
Full-time
Onsite
New Grad, Entry Level
$19/hr - $19/hrGrand Traverse Band Economic Development Corporation is seeking an IT Technician to provide front line support to all end users within tribal government and associated businesses. The role involves troubleshooting, technical support, and problem resolution, serving as the first line of assistance for various IT-related issues.
TravelGamingCasinoGamblingResorts
Responsibilities
Responds to queries on the phone, via email, in person or through remote access
Willingness to cross-train and provide support for multiple industries, including casino support, hospitality and point of sales support, medical support, education support, emergency services support, manufacturing support and others
Preform on call duties as needed
Work with and have a basic understanding of customer support ticket systems
Analyze and resolve 1st line support calls/tickets via the Help Desk and escalate calls/tickets when appropriate
Accurately document troubleshooting steps and resolutions in the customer support ticketing system
Update and close out all assigned customer support work orders
Communicate with agents/users regarding the status of their Help Desk tickets
Communicate with 3rd party support vendors to resolve issues that require action from them
Create agent/user level training documentation and add solutions to the Help Desk system as needed
Install and configure systems, networks, printers, scanners and more
Provide support on a wide range of software including Microsoft Office, Adobe Acrobat, internet browsers and third-party programs
Provide support on a wide range of hardware including desktops, laptops, iPads, smartphones, printers, scanners, desk phones, multimedia equipment and wireless devices
Manage stocks of equipment, consumables and other supplies
Provide orientation to new agents/users and train staff about potential uses of existing technology
Assist in the documentation and maintenance of software passwords
Periodically be available after hours for on-call support
Demonstrate the ability to use features and functions of common operating systems, such as:
1. Installing/Uninstalling programs
2. Assigning default programs
3. Command prompt
4. Joining a domain
Independently research solutions to customer issues utilizing:
1. User manuals
2. WikiPage
3. Google
Set up a workstation, establish basic network connectivity, set up and troubleshoot peripheral devices
Troubleshoot and support end-user access to applications and data
Use security and web browsing best practices
Knowledge of network wiring requirements
Setup and troubleshoot desk phones and cell phones
Utilize PC remoting software
Any other duties as assigned by the IT Management
Qualification
Required
High School Diploma, GED or equivalent experience
CompTIA A+ Certification, equivalent certification or equivalent education/experience
Obtain Gaming License upon hire
Valid state issued Driver's License and be insurable by the company's insurance carrier
Relevant experience and customer service skills
Exhibit patience and empathy while troubleshooting with end users over the phone and in person
Communicate verbally and in written form and possess active listening skills
Work at multiple locations, often needing to drive to multiple locations
Work multiple environments, including in the office, out in the field, on the roadside, etc
Work productively under strict time restraints with variable deadlines
Must be physically able to operate a variety of job-related machines and/or office equipment
Must be able to work flexible hours including nights, weekends, holidays and/or days off and variable shifts
Must be 18 years old
Must be able to pass a background investigation and a drug and alcohol screen as a condition of employment
Must successfully pass a job interview
Benefits
One FREE meal per shift
401K with match (after 1 year) plus weekly contributions
Weekly Pay Days and Daily Pay Available
Paid Time Off (PTO), Paid Holidays & Jury Pay
Voluntary Vision
Voluntary AFLAC Plans Available
Gas Discounts at our Markets
Cannabis Store Discounts
Giftshop and Food Discounts
Employee appreciation events and prizes
Competitive Medical, Dental, Prescription Plans
Paid Bereavement
Life Insurance Coverage
Voluntary Short and Long Term Disability Coverage
Voluntary AFLAC Plans Available
Company
Grand Traverse Band Economic Development Corporation
Discover five distinct properties, three thrilling gaming hotspots, a luxurious resort and spa, and a premier cannabis experience - all owned and operated by the Grand Traverse Band of Ottawa and Chippewa Indians.
Founded in 1980
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Denise Barrientoz
Executive Assistant To The CEO
Company data provided by crunchbase