Gopuff · 23 hours ago
Process Lead, Dallas, #156
Dallas, TX
Full-time
Onsite
Mid, Senior Level
2+ years expGopuff is a company focused on delivering everyday essentials quickly and efficiently. They are seeking a Process Lead for their Operations team, responsible for ensuring order accuracy and leading the performance of the Pack and Receive and Kitchen teams during shifts.
E-CommerceAppsLogisticsDelivery ServiceFood DeliveryMobile Apps
Responsibilities
Pack orders and receive inbound inventory during low vol / min staffed periods
Completing ICQA in low vol / min staffed periods
Support the associate team in path when there are any gaps in shift coverage, which may include the use of carts, pallet jacks, dollies and other equipment to move product
Quarterback and direct all associate activities during the shift
Escalate in real time any site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistance
Ensure completion of close/open checklists for OA team
Oversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are setup to succeed
Develop and train new associates within site and kitchen* (if/when Site Leadership is unable to be on shift)
Manual intervention of driver routing & dispatching
Shelf move activities (for reorganization & backstock)
Execute all site-specific projects or initiatives (including but not limited to audit counts, new hire onboarding, food safety and cleanliness audits etc.)Conduct damage + expiry process auditsAssist in meeting performance objectives including but not limited to site labor management during shift, order volume, pack times, mispack rates, inventory accuracy and bottlenecking
Troubleshoot/ root cause analysis for defects within shift
Stand, push, pull, squat, bend, reach and walk during shifts
Handle products that may contain tobacco, nicotine, and/or alcohol
Work in freezer locations periodically throughout shifts
Complete additional assigned duties based on the needs of the business
Qualification
Required
2 years of internal Gopuff experience
2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience
1+ years of experience in improving processes and efficiencies
Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends
Team-oriented mentality
Ability to stand, bend, reach and walk during shifts
Ability to lift up to 49 pounds
Preferred
ServeSafe Certification highly preferred
Benefits
Medical/Dental/Vision Insurance (for full-time employees)
401(k) Retirement Savings Plan
25% employee discount & FAM Membership
Vacation and Sick Time for eligible employees
EAP through AllOne Health (formerly Carebridge)
Company
Gopuff
Gopuff is a digital delivery service designed to deliver daily essentials within minutes.
5001-10000 employees
H1B Sponsorship
Gopuff has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (12)
2023 (27)
2022 (52)
2021 (18)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$3.7BKey Investors
Eldridge Industries,Valor Equity PartnersRobert IgerD1 Capital Partners,Fidelity
2025-11-13Series Unknown· $250M
2022-05-18Series Unknown
2021-12-14Undisclosed
Leadership Team
Rafael Ilishayev
Co-Founder & Co-CEO
Yakir Gola
Co-Founder and Co-CEO
Recent News
The Philadelphia Inquirer
2026-02-10
2026-01-22
2026-01-22
Company data provided by crunchbase