The Building Center, Inc. · 1 day ago
Technical Support Analyst I
Pineville, NC
Full-time
Onsite
New Grad, Entry LevelThe Building Center Inc is one of the largest privately held lumber and building materials dealers in the United States. They are seeking a motivated and customer-focused individual to join their team as a Technical Support Analyst I, providing technical assistance and support to end-users while ensuring high levels of customer satisfaction.
ConstructionHome ServicesManufacturingBuilding MaterialHome DecorSales
Responsibilities
Provide first-level technical support to end-users via phone, email, or chat
Assist users in resolving hardware, software, and network-related issues
Respond to inquiries in a timely and professional manner, maintaining a high level of customer satisfaction
Diagnose and troubleshoot technical issues, guiding users through step-by-step solutions
Escalate complex problems to the appropriate support teams for resolution
Document all support interactions, including the nature of the issue and the steps taken to resolve it
Stay up-to-date with the latest technology trends and product updates
Provide basic technical training to end-users on software applications and systems
Collaborate with second and third-level support teams to enhance technical knowledge and problem-solving skills
Collaborate with other team members to identify and implement process improvements
Communicate effectively with colleagues and other support teams to ensure a seamless support experience for end-users
Qualification
Required
High school diploma or equivalent; additional technical certifications are a plus
Proven experience in a customer support role, preferably in a help desk or technical support environment
Strong problem-solving skills and the ability to think analytically
Excellent communication skills, both verbal and written
Familiarity with common operating systems (Windows, macOS) and productivity software
Basic understanding of networking concepts
Ability to adapt to changing priorities in a fast-paced environment
Some local travel (NC/SC)
Exceptional patience and empathy when dealing with end-users
Strong organizational skills and attention to detail
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Disability Benefits
401(k) Employer Match and Profit Sharing
Group Term & Voluntary Life Insurance
Paid Time Off
Paid Holidays
Company
The Building Center, Inc.
The Building Center, Inc., founded in the Charlotte metro market in 1977, has grown into one of the largest non-publicly traded lumber and building products dealers in the US.
Founded in 1977
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Edgar Norris
CEO
Company data provided by crunchbase