Radiant Systems Inc · 1 day ago
Customer Engagement Program Specialist
O'Fallon, MO
Contract
Onsite
Mid LevelRadiant Systems Inc is seeking a Customer Engagement Program Specialist to join their award-winning Executive Briefing Center in O'Fallon, Missouri. This role involves supporting sales teams and customers by planning, executing, and following up on customer visits and training sessions, both in-person and virtually.
Enterprise SoftwareSoftwareInformation TechnologyCRM
Responsibilities
Drive higher and more effective utilization of the EBC by developing strong partnerships with the sales organization throughout including our sales executives, leadership, and other supporting functions such as operations or strategy
Act as a trusted consultant to our sales teams from their initial visit requests to the visit (briefing) execution through the follow-up
Meet both the objectives of the customer and account team when developing a briefing agenda and executing the briefing
Ensure the proper EBC resources are aligned with the opportunity by evaluating briefing requests based on strategic impact, revenue potential, level of attendees, market segmentation, sales cycle stage, etc
Source the right discussion leaders/executives for briefings by consulting with the sales team and aligning the ideal resources for the type and level of customer visiting
Ensure sales properly completes our cloud-based briefing request form which informs our preparation calls, strategic agenda, and other customization and personalization activities. Having the right content based on individual customers is a key success factor
Recruit, retain, recognize, and develop new discussion leaders as needed (subject matter experts/presenters) by working with senior management, product, segment, and solutions marketing, sales management, and R&D teams
Lead discussions, facilitate interactions, deliver presentations/demonstrations, and otherwise participate in briefings as needed which are often during the opening and closing “customer insights” sessions (may include learning about the customer, facilitating introductions, validating objectives, introducing discussion leaders, debriefing between topics, noting action items and recap, and closing briefing)
Prepare facility for both in-person and virtual briefings which may include spaces preparation, digital signage, AV readiness, content management, virtual production needs, and building and leveraging relationships with external and internal vendors and partners
Help to ensure EBC demos and solutions content are impactful and aligned with corporate strategy through collaboration with offer leaders, strategic marketing, and other strategy-related positions
Manage special projects as assigned which may include strategic EBC growth initiatives, research, and/or special reports generation
Potential growth opportunity to learn and become a discussion leader on highly strategic topics during customer briefings on occasion in areas such as Sustainability, Services, Segments, Software, and more
Qualification
Required
Knowledge of client solutions, services, industry trends, and competitor offerings
Excellent verbal and written communication, as well as presentation skills
Effective interpersonal skills at all levels
Presentation, facilitation, and demonstration skills
Company
Radiant Systems Inc
Radiant Systems, Inc. is a certified Minority Business Enterprise, a Global Consulting company founded in 1995.
Founded in 1995
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Rayn Kamesh
Head of Sales/Director, Strategic Partnership - MSP/VMS Accounts
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