Otis Elevator Co. · 13 hours ago
Senior Manager, Customer Support
United States
Full-time
Remote
Senior LevelOtis Elevator Co. is the world’s leading elevator and escalator manufacturing, installation, and service company. The Senior Manager, Customer Support leads the Customer Support Team, overseeing functions across Sales, Delivery Operations, and Digital, while ensuring high-quality support and team performance.
ConstructionIndustrialTransportationManufacturingBuilding MaintenanceCommercialMachinery Manufacturing
Responsibilities
Lead a team of approximately 10 employees across onboarding, dispute resolution, and sales tool administration
Communicate with executive leadership on initiatives, problem solving and roadmaps
Review the cross functional teams wholistically and buildout strategic initiatives on how to ensure a smooth and improved internal and external customer experience
Manage team performance, communication standards, and overall effectiveness
Oversee processes related to contract issues, compliance, billing disputes, and ongoing account maintenance
Track, analyze, and report key operational metrics to support accountability and continuous improvement
Partner cross‑functionally to ensure consistent, high‑quality customer and sales support
Apply sales acumen and understanding of contract bookings to guide team operations
Qualification
Required
Proven ability to develop plans and execute measurable results
Leadership experience required
Previous experience in sales roles required
Ability to thrive in a highly collaborative, dynamic team environment
Excellent written and verbal communication skills, with the ability to influence expectations and foster strong relationships with internal and external customers
Self‑motivated with the ability to manage multiple priorities simultaneously
Proficient in Microsoft‑based software and comfortable working in a technical environment
Strong leadership capability with a goal‑oriented mindset, solid time‑management skills, and strong organizational discipline
Preferred
Bachelor's degree preferred, or equivalent relevant technical experience within the elevator industry
Benefits
Employee Scholar Program
Company
Otis Elevator Co.
At Otis, we are dedicated to connecting you to the people and places that matter.
Founded in 1853
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2025-09-02Post Ipo Debt· $500M
2002-01-04IPO
Leadership Team
Anurag Maheshwari
EVP and Chief Financial Officer
Cristina Méndez
Executive Vice President & Chief Financial Officer
Recent News
2026-02-09
Morningstar.com
2026-01-22
2026-01-09
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