Global Technical Talent, an Inc. 5000 Company · 12 hours ago
IT Applications Specialist
Kansas City, MO
Contract
Onsite
Mid Level
4+ years expGlobal Technical Talent is an Inc. 5000 Company that provides advanced technical support for design and engineering software applications. The Applications Specialist role focuses on troubleshooting critical issues, deploying specialized applications, and improving IT processes within the AEC industry.
Enterprise SoftwareHuman ResourcesInformation TechnologyCRMStaffing Agency
Responsibilities
Respond to incoming calls, emails, and chat sessions to document and resolve critical issues
Troubleshoot and resolve design-related software problems
Research, verify, and document product defects; create ServiceNow tickets
Escalate unresolved issues to section managers or vendor support as needed
Develop and maintain knowledge base articles
Deploy and test specialized applications for business units
Analyze recurring issues to determine root cause and corrective action
Identify trends in customer-reported issues
Manage AEC product licenses and vendor relationships
Participate in product BETA programs and provide enhancement feedback
Monitor systems to identify performance issues
Provide peer-to-peer training and presentations
Benchmark hardware for engineering and architectural design needs
Attend relevant AEC industry user group meetings and conferences
Perform additional duties as assigned and comply with company policies and standards
Qualification
Required
Bachelor's Degree in Computer Science, MIS, CAD, Engineering, or related field OR equivalent professional experience
Minimum 4 years of experience troubleshooting and resolving design application programs
Strong knowledge of Autodesk, Bentley, Hexagon, ESRI, Revit, or other engineering/design software suites in a production environment
Strong technical troubleshooting and analytical skills
Excellent written and verbal communication skills
Ability to work independently and manage multiple deadlines
Strong organizational and prioritization skills
Proficiency in Microsoft Office Suite
Benefits
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
Company
Global Technical Talent, an Inc. 5000 Company
Global Technical Talent (GTT) is a leading provider of Total Talent Solutions and a proud subsidiary of Chenega Corporation(www.chenega.com), a Native American corporation with over $1.5 billion in revenue and 7,200 U.S.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mario Moussa
Director of Strategic Partnerships
Company data provided by crunchbase