teleNetwork · 1 day ago
Remote Technical Support Representative
United States
Full-time
Remote
New Grad, Entry Level
$14/hr - $14/hrOneSupport is a company offering remote work opportunities, and they are seeking Entry Level Technical Support Representatives. In this role, you will provide troubleshooting assistance for residential and business customers, helping them with issues such as slow internet speeds and outages.
Cloud ComputingElectronicsSoftwareComputerIT Management
Responsibilities
Provide troubleshooting assistance for residential and/or business customers
Help customers overcome issues like slow internet speeds, outages, and email support
Qualification
Required
Computer running an authentic/validated/native copy of Windows 11
USB headset
Webcam
At least one 15" or larger monitor
Internet speed of at least 2 Mbps download and 1 Mbps upload
Direct Ethernet connection preferred
Ability to sit for extended periods of time
Manual dexterity
Typing speed of 40 WPM with 80% accuracy
Quiet and distraction-free workspace
Located in Alabama, Arkansas, Florida, Idaho, Kansas, Mississippi, Montana, Nevada, New Mexico (excluding Las Cruces and Santa Fe County), North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, or Wisconsin
Multitasking capabilities with the ability to react quickly in a fast-paced environment
Ability to follow instructions, research and utilize resources, and adapt to changes in procedures
Preferred
Direct Ethernet connection
More than one monitor
DSL, Cable, or Fiber internet only
Internet speeds of ideally less than 100ms ping and jitter
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance
Company
teleNetwork
teleNetwork is a leading provider of outsourced customer service, technical support, and sales enablement solutions for technology products and services.
Founded in 1993
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase